Jennifer Stich Email & Phone Number

Bristol, Connecticut, United States

• Managed all customer service requests received through the centralized email inbox for Business Banking
• Supported and researched branch generated loan maintenance requests requiring knowledge of the main operating system and collaboration with other departments within the bank
• Prepared all non-maturity related loan modifications
• Prepared annual financial requests for all SBA guaranteed loans
• Identified cross-sell opportunities and made appropriate referrals to business bankers and/or branch colleagues
• Assisted with departmental work flow and other duties such as cross training peers and streamlining internal procedures

New Britain, CT

• Worked with the compliance analyst and assigned staff members to ensure operation procedures were documented, reviewed and workable
• Performed vendor audits in accords with SLA/area procedures
• Monitored weekly Tax and Insurance Due Reports to ensure payment deadlines were met
• Monitored all flood system control reports and addressed any deficiencies outlined in them as well as accelerate compliance violations to my manager
• Preformed escrow analysis to ensure all escrow accounts were properly funded