Mark Stierwalt Email & Phone Number

Coppell, Tx, Us

Responsible for managing team of 15-20 Software Engineers (FTE and Contractor) focused on e-commerce and RESTful API platforms. Management activities include:• Meeting with business leaders to understand needs and provide input on features and development• Managing engineer allocation to projects and ensuring timely completion of tasks• Meeting with lead and senior engineers daily for status reports• Working with PMO to plan and manage projects and provide reports of project statuses

Coppell, Tx, Us

Responsible for leading team of 8-10 Software Engineers focused on delivery of globally available e-commerce platform for multiple device sizes and formats.Accomplishments include:• Established and implemented coding standards for all projects• Established and implemented peer review guidelines to increase quality of code and reduce bugs• Implemented a training program that allowed engineers to access library of training materials for personal growth and improvement

Coppell, Tx, Us

Provide for public safety by maintaining order, responding to emergencies, protecting people and property, enforcing motor vehicle and criminal laws, and promoting good community relations. Identify, pursue, and arrest suspects and perpetrators of criminal acts. Record facts to prepare reports that document incidents and activities. Review facts of incidents to determine if criminal act or statute violations were involved. Render aid to accident victims and other persons requiring first aid for physical injuries. Testify in court to present evidence or act as witness in traffic and criminal cases.

Fort Worth, Tx, Us

Collaborate with programmers and designers in development and initiation of new Web sites and programs. Research, document, and implement program requirements and specifications. Consistently write, translate, and code software programs according to specifications. Gather statistics and write reports on the status of the programming process for discussion with management and/or team members. Write and/or delete programming scripts to enhance functionality and/or appearance of company Web sites and Web applications. Interact regularly with managers, clients, and vendors to field queries and questions. Train, manage, and provide guidance to junior Web development staff.

Fort Worth, Tx, Us

Responsible for review of all available statistics, history, and cause-and-effect factors to provide accurate analysis and forecasting. Assign and manage the coordination of computer system codes, including problem solving after implementation. Provided crucial analysis and forecasting for multiple areas of media including overall income, television viewer response, magazine subscriptions, direct mail response, mail correspondence, and phone communications. Coordinate television and radio buys with out-of-house company. Analyze Partner activity in designated market areas. Prepare marketing plans for events and new products.Consistently worked with five international offices to purchase international television time.Developed Access database for recording detailed information about more than 300 TV stations.Created statistical annual report in PowerPoint for Board of Directors.

Fort Worth, Tx, Us

Responsible for Help Desk operations during the absence of Help Desk Lead. Worked in team-oriented environment. Provided positive customer service with persistent problem solving and timeliness to ensure user satisfaction and productivity. Coordinated user and support issues among corporate sites. Identified, researched, responded to, and resolved complex problems, including escalations. Acquired and maintained consistent knowledge of relevant product offerings, support policies, and methods of support delivery to provide technically accurate solutions.Assisted more than 400 end-users during company-wide computer system transition.Promoted to Senior Representative after seven months in the Intermediate Representative position.Provided technical coaching and mentoring to other Help Desk and corporate employees.

Prepared journal entries. Reconciled petty cash and branch checking account. Audited project proposals. Analyzed daily sales and total company net billings to prepare management reports. Prepared monthly senior management report package. Developed Excel spreadsheet to forecast annual and five-year expense budgets for 125 cost centers.Forecasted manufacturing expenses for 150 books per year.

Assigned projects to vendors based on best competitive bid. Corresponded with vendor representatives daily to ensure punctual delivery of inventory. Prepared purchase orders. Audited and coded invoices to ensure prompt payment. Maintained statistical unit cost analyses used by managers to prepare project budgets. Prepared statistical charts and graphs after gathering and analyzing fiscal year-end data.Created Filemaker Pro database to track projects and create purchase orders, thus eliminating duplicate entries. Database was used by 15 people to track the status of 85-100 projects per year.