Stijn Oomen Email & Phone Number

Calgary, Ab, Ca

Calgary, Alberta, Canada

Acting in Business Process Architect capacity to help architect, design and deliver multiple large and small ServiceNow platform based workflow solutions for multiple ministries in the public sector.

Calgary, Alberta, Canada

Calgary, Canada Area

Owner of Orion Service Management, specialised in guiding organisations to run IT like a business through a framework of services geared towards outcomes and business value.

Calgary, Canada Area

itSMF Canada is the leading Service Management body in this country. As president and chair of the board, I focus on the strategic direction to continuously improve the membership value proposition and driving growth. In collaboration with a very competent national board, our multiple branches and itSMF International we promote Service Management in Canada through a growing network of professionals.

Calgary, Canada Area

Leading the Alberta itSMF branch into the next generation of value-driven, evolving, responsive and integrated Service Management. Bringing together professionals and curious stakeholders to expand their knowledge with different views and new emerging practices around Service Management that is rising beyond the realm of IT.

Calgary, Canada Area

Conducted an holistic service assessment resulting in prioritized recommendations for improvement and the required unlocking of capacity value. Produced an extensive service catalog, underpinned with a supporting service framework and comprehensive roadmaps with OCM to implement a sustainable service-oriented culture in the IT organization.

Calgary, Canada Area

Completed a full IT Service Management Maturity Assessment (26 processes and 4 functions) and developed a 24 month Service Management Roadmap for a major client. Assisted with requirement analysis for a new ServiceNow implementation and produced process documentation.

Calgary, Canada Area

Provide consult and backup services for the Compugen sourced Enterprise Service Management Process Management team (Incident, Problem and Change as enabled in ServiceNow) during the migration of systems resulting from the $17B acquisition of Canadian ConocoPhillips assets.Assist with development of run books for day-to-day activities and periodic routine work.Support deployment and stabilisation of a revised Change Management approval schema and workflow.

Calgary

End to end accountable for the Functional Excellence of the Incident, Problem and IT Service Continuity processes . Contribute to defining the vision of Enterprise Processes to ensure Top Quartile performance and identify, assess and implement Best Practices. Achieve end to end integration through a thorough understanding and assessment of the (inter) dependencies of the process, data & tools within the Shell IT Function. Support development of strong business cases for process improvements based on data, which can be implemented agile or by process release. Execute Continuous Improvement using CI techniques such as Six Sigma, Lean, Kaizen to ensure TQ performance.

Calgary, Canada Area

Provided integration and assurance activities for the day-to-day operations for Technical and Competitive IT Landscapes. Acted as escalation vehicle for Service, Component and Landscape Managers for any operational issue where services were at risk or actually disrupted. In addition, this role worked with all internal and external delivery partners in capturing, escalating, resolving and reporting systemic IT operational issues.

Established a regional IT Service Management governance framework and working discipline for Upstream Americas. Designed and implemented a business oriented Single Point of Contact for all IT Service Desks. Project Manager for onboarding of Upstream Canada to the global Request Management system. Coordination of Shell Canada’s Service Management processes and tools into Royal Dutch Shell's global ITSM environment.

Calgary, Canada Area

Restarted and successfully delivered a ‘problem’ project to implement a solution for capturing and reporting environmental emissions for the HeavyOil business in Canada. Established a business process that was not well understood and ensuring sponsorship and funding was clearly aligned with business requirements.

Calgary, Canada Area

Designed and implemented IT Service Management governance for Shell Canada with process owners and process area networks, sponsored by IT management.Acted as owner of the ITSM tooling solution, based on BMC's Remedy, for Shell Canada, ensuring compliance with security, SOx and other relevant controls.Provide subject matter expertise in ITSM tool selection process to replace an obsolete solution. Facilitated the configuration of the selected product suite leveraging IT4IT materials where it made sense for Shell Canada (pre RDS buy-out).

Calgary, Canada Area

Implemented a standard Change Management process for Shell Canada and instituted a Change Advisory Board encompassing representation of all services lines. Process ownership for Change Management, responsible for tooling and the key process KPI's and associated reporting.Responsible for GI Change Management and chairing the Shell Canada Change Advisory Board.

Calgary, Canada Area

Conducted dozens of audits in a multi disciplinary audit team across many different functions, processes and businesses in Shell Canada. Scope of audits included Procurement, Marketing, Credit Card processing etc. and overall business at Gas Plants, Refineries, Distribution, Retail and OilSands operations. Systems included in these audits were ERP, Process Control, PI/PCAD, IT Infrastructure and various key business applications.Identified various significant control weaknesses that exposed the business to major loss should those risks mature, and made recommendations to mitigate these risks of which many got implemented afterwards.

Calgary, Canada Area

Management of business relationships, support and maintenance of all Terminal Automation System solutions at 17 locations in the Distributions organisation, including data exchange interfaces with Shell's exchange partners.Lead the standardization of (Distribution) Terminal Management System Solutions in Canada and simplified integration with back office applications and interfacing with external business partners.

Calgary, Canada Area

Designed and implemented a software change control and distribution system.Facilitated the migration of a mainframe based system to a Client Server environment.Coordinated the annual Disaster Recovery planning and testing activities for Canada's Downstream Billing Ordering and Shipping System (BOSS).

Calgary, Canada Area

Technical specifications development, program design and programming for a business critical Billing Ordering and Shipping System (BOSS). Responsible for all System Administration activities for the infrastructure technical environment. Participate in system performance reporting and tuning activities. Coordinate the annual Disaster Recovery planning and testing activities. Liaison with IT Infrastructure suppliers for Incident, Change and Problem Management.

The Hague Area, Netherlands

Responsible for the management, administration and maintenance of a mainframe based Enterprise Software Change Management Package, in use by all NL based OU's for a community of 350 developers.

Rotterdam Area, Netherlands

Application design and programming for various financial and retail marketing systems.Responsible for the deployment of an Enterprise Software Change Management Package for all Shell IT Operating Units operating in the Netherlands.

Netherlands

Navigation activities, ensuring a safe and economical passageMaintenance of all emergency and safety equipmentCargo handling; planning, loading and stowage