Stijn Zwanckaert

Stijn Zwanckaert Email and Phone Number

Owner & facilitator umano | Product, Design & Research Strategy | Design Leadership @ umano
Stijn Zwanckaert's Location
Kruishoutem, Flemish Region, Belgium, Belgium
Stijn Zwanckaert's Contact Details

Stijn Zwanckaert personal email

n/a

Stijn Zwanckaert phone numbers

About Stijn Zwanckaert

Track record of managing the Online Customer Experience within small and large companies. Passionate about revenue generation through customer satisfaction. Result driven Team Manager with a strong background spanning various industries. Proficient in user experience design, strategy, and research, with a keen focus on usability. Known for decisive action, capable of aligning long-term vision with short-term execution.

Stijn Zwanckaert's Current Company Details
umano

Umano

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Owner & facilitator umano | Product, Design & Research Strategy | Design Leadership
Website:
umano.be
Employees:
2
Stijn Zwanckaert Work Experience Details
  • Umano
    Owner | Improving Customer- And Employee Experience
    Umano Jun 2015 - Present
    Kruishoutem
    Umano guides companies in optimizing their internal operations and products through a supported customer- and employee-centric approach
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  • Happening
    Gaming Design Team Lead
    Happening Jul 2023 - May 2024
    België
    Guiding a team of designers spread across Europe (Belgium and Croatia) in crafting the big-picture and day-to-day design direction for the global gaming product (for Superbet, parent company of Napoleon Games).
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  • Napoleon Sports & Casino
    Head Of Product Design
    Napoleon Sports & Casino Dec 2021 - May 2024
    Defining & implementing long term design & product vision for the digital products (web & app) while advocating the significance of UX design and a user-centric approach within the company.Setting up and leading a design team with a data driven mindset (During a 6 month period also leading the user researchers).Measuring UX & design performance (matching business and customer needs) showcasing a significant positive impact on both customer satisfaction and retention.
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  • Attentia
    Ux Lead Attentia Dots Platform
    Attentia Mar 2019 - Dec 2021
    Gent En Omgeving, België
    Lead the User Experience (UX) strategy for the digital DOTS platform (payroll and health services)Define and communicate concise UX principles and guidelines, empowering 5+ multidisciplinary teams to progress efficiently and autonomously, ensuring a cohesive end-to-end customer journey.Promote a user-centric approach, integrating user research to swiftly transform customer insights into iterative product solutions.
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  • Belfius
    Ux Architect
    Belfius 2018 - Mar 2019
    Brussels Area, Belgium
    Defining new concepts for B2C and B2B banking clients with big focus on user empowerment and creating frictionless digital flows to improve customer’s bank interactions. Projects included: Access to full portfolio for wealth clients, E2E insurance claim flow on mobile devices for B2C clients, Creation of invoice solution for small business owners.All projects included conceptual design, information architecture, user research
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  • Engie Electrabel
    Ux Lead Digital Sales Flow B2B
    Engie Electrabel Jan 2017 - Jun 2018
    Brussels Area, Belgium
    user researchuser journey mappingconceptual designinformation architectureusability testing
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  • Telenet
    Conceptual Designer Telenet Digital Tv
    Telenet Mar 2017 - Dec 2017
    Mechelen
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  • Niko
    Ux Designer
    Niko Mar 2015 - Mar 2017
    Sint-Niklaas
    User Centered Design for Niko's Home Automation platform. Tasks include: user research, usability reviews & testing, prototyping & wireframing, user interface design ...
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  • Imagine Studio
    Owner | Ux/Conceptual Design, Usability Expert & User Research
    Imagine Studio Jan 2005 - May 2015
    Kruishoutem, Belgium
    Imagine Studio's human-centered approach delivers better digital products that will engage your customers.Services include user research & usability testing, digital strategy and conceptual design.
  • Ing
    Ui Engineer
    Ing Jul 2014 - Mar 2015
    Brussels
    Wireframing, prototyping and user testing for a new digital service banking platform
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  • Digipolis
    Front-End Interaction Designer
    Digipolis Sep 2013 - Jul 2014
    Antwerp Area, Belgium
    Working on the new antwerpen.be platform
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  • Trilec
    Ux/Web Designer
    Trilec Dec 2012 - Jul 2013
    Erpe-Mere
    design & concept for company website (wireframing, stakeholder meetings, ...)new concept/design/html & css integration for responsive webshop
  • Belgacom
    Ux/Web Designer
    Belgacom 2011 - 2013
    Brussels
    conceptualization and webdesign for new Belgacom e-Shop (2011-2012)web creation for new Belgacom website (2012)
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  • Telenet
    Web Designer / E-Creator
    Telenet Jun 2008 - Mar 2010
    Mechelen
    conceptualization, ux design & creation of Telenet webshop
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  • Saatchi & Saatchi
    Project Manager / User Interface Designer
    Saatchi & Saatchi Apr 2008 - Oct 2008
    Brussels
    working at the Interactive department of Saatchi & Saatchi Brussels. (projects includes: PlasticsEurope, Carrefour, SCA Containerboard, ...)
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  • Heymans & Vanhove
    Manager Websolutions
    Heymans & Vanhove Sep 2005 - Apr 2008
    As manager websolutions I was responsible for the creation and follow up of graphical and web projects in this small - but constantly growing - company.

Stijn Zwanckaert Skills

Web Design Css User Experience Photoshop Graphic Design Usability Logo Design Interaction Design Html E Commerce Service Design User Experience Design Information Architecture Wire Framing Xhtml Wordpress Email Marketing User Centered Design User Interface Usability Testing Customer Journey Mapping Paper Prototyping Mobile Design

Stijn Zwanckaert Education Details

Frequently Asked Questions about Stijn Zwanckaert

What company does Stijn Zwanckaert work for?

Stijn Zwanckaert works for Umano

What is Stijn Zwanckaert's role at the current company?

Stijn Zwanckaert's current role is Owner & facilitator umano | Product, Design & Research Strategy | Design Leadership.

What is Stijn Zwanckaert's email address?

Stijn Zwanckaert's email address is so****@****udio.be

What is Stijn Zwanckaert's direct phone number?

Stijn Zwanckaert's direct phone number is +31 26 364*****

What schools did Stijn Zwanckaert attend?

Stijn Zwanckaert attended Vlerick Business School, Ku Leuven, Vlerick Business School, Designthinkers Academy, Syntra West, Hogeschool West-Vlaanderen - Vlaamse Autonome Hogeschool, Katholieke Hogeschool 'sint-Lieven', Gent, Instituut Sint-Lutgardis Zomergem.

What are some of Stijn Zwanckaert's interests?

Stijn Zwanckaert has interest in Science And Technology, Education, Arts And Culture.

What skills is Stijn Zwanckaert known for?

Stijn Zwanckaert has skills like Web Design, Css, User Experience, Photoshop, Graphic Design, Usability, Logo Design, Interaction Design, Html, E Commerce, Service Design, User Experience Design.

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