Mark Stiles, Cpa Email & Phone Number

Epping, NH, US

Applying business acument, vision, and strategy to SaaS based product offerings within the Government Technology ("GovTEch") industry. Responsible for leading a team of product managers, UX designers, product trainers, and technical writing staff in creating and maintaining product strategy and scalable portfolio management and offerings to enhance citizen.

Greater Boston Area / Central Florida

• MASCPA is a Virtual CPA firm offering tax and accounting services for individuals and small businesses, which includes providing management consulting services for clients involving strategic development, budget.

Greater Boston Area

• Oversaw the delivery of a new suite of Amanda solutions to government clients valued at $5.2M, which included managing software implementation teams forproducts, including ESRI, e-Plan Markup, Web Platform Development.
• Managed 14 Project Managers, Solutions Architects, Business Analysts, and Technical Consultants, conducted performance reviews, coordinated workflows, and provided mentorship. 
• Created synergy between professional services and sales by establishing SOPs, streamlining the RFP process, negotiating contracts and deliverables, and creating compelling demos and presentations.
• Developed a hybrid waterfall implementation methodology with agile principles, which streamlined the delivery process, enhanced KPI transparency and budget tracking, and improved NPS.
• Managed all aspects of client engagements valued at $500K-$1.4M while maintaining profit margins and maximizing the value for both the client and company, which included communicating deliverables and milestones across.
• Hired and trained four resources on the Amanda product, solution configuration and requirements gathering, and provided insight to one EMT on the product, market share, and competitive advantage.

Greater Boston Area

• Led the overall delivery of CSDC solutions to 52 active clients valued at $20K-$3.5M, managed implementation software teams, and oversaw proprietary and partner products. 
• Managed 32 Project Managers, Solutions Architects, Business Analysts, and Technical Consultants, assigned responsibilities, provided coaching, developed workflows, and evaluated performance. 
• Led outplacement of professional services resources to partners during a corporate acquisition, which included coordinating with partners, determining salary rates, and establishing timelines of outplacement.
• Oversaw the delivery of $8.4M backlog and developed a partner program to improve forecasting for project deliverables, which improved revenue consistency. 
• Managed deadlines and milestones to ensure a successful project lifecycle, coordinated with product development teams to enhance product offerings, and established SOPs to improve delivery and implementations through.

Greater Boston Area

• Created a division within Professional Services to coach and develop customer-facing solutions architects, managed 26 direct reports, assigned responsibilities, conducted performance evaluations, and provided training.
• Developed a homegrown Implementation Methodology to facilitate effective solutions for client delivery, resulting in improved delivery timelines, client satisfaction, and consistency between projects.
• Managed and provided oversight for Business Analysts to prepare, execute, and close business analysis sessions with clients.
• Managed and provided oversight for Technical Consultants to employ sound configuration standards to provide quality product deliverables.

• Served as the Lead Solution Architect, converted requirements into the architectures and designs to establish the blueprint for CSDC solutions, and aligned project requirements with product capabilities. 
• Established all artifacts leveraged from solution design documents, specification reports, UAT test plans, and Go Live checklists.
• Designed solutions to improve implementation efficiency and led the re-design of client services implementation strategy. 
• Led implementation teams of eight for the delivery of state and municipality projects, which included PCL implementations leveraging software to automate processes and reduce costs.

Orlando, Florida Area

• Served as Team Lead on five state and municipality projects valued at $200K-$1.4M. 
• Developed a Design and Analysis (DnA) document to capture analysis gathered through iterative sessions with end users.

Celebration Campus -Orlando, FL

Orlando, Florida Area

Wellington, Florida

Deland, Florida

Melbourne, Florida Area

Master Of Accountancy (Macc), Accounting

Activities and Societies: Stetson's Men's Basketball, Pi Kappa Phi

Bachelor Of Business Administration (Bba), Accounting Information Systems

Activities and Societies: Stetson Men's Basketball, Pi Kappa Phi Fraternity