Stiven Alejandro Laserna Villarraga Email and Phone Number
I am an engineer with over eight years of experience in the customer service industry, working with field-leading companies. My petroleum engineering background and corporate business career give me a unique perspective on the products and services I manage and support. I am passionate about delivering high-quality solutions that meet the needs and expectations of internal and external stakeholders. I believe in the strength of highly motivated teams, which is why leadership and development are some of my strengths that together with an orientation to process improvement and data-driven decision-making have allowed me to deliver results in any environment. I am always eager to learn and to collaborate with diverse and talented teams. I am looking for an opportunity to leverage my skills and expertise in a challenging and rewarding environment, where I can contribute to the growth and success of the organization.
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Delivery ManagerPharmbillsBogotá, Bogota, Co -
Product SpecialistStealth Startup Feb 2024 - PresentOntario, Canada -
Director Of OperationsTeleperformance Jan 2022 - Sep 2023Colombia -
Account ManagerTeleperformance Mar 2020 - Jan 2022 -
Operations ManagerTeleperformance Mar 2019 - Feb 2020 -
Training Delivery ManagerTeleperformance Colombia Mar 2018 - Mar 2019Colombia -
Training SpecialistTeleperformance Mar 2017 - Mar 2018ColombiaTrainer for Teleperformance Colombia in charge of onboarding and delivering hard and soft skill training and preparing new hires. -
Quality Assurance SpecialistTeleperformance Sep 2016 - Mar 2017ColombiaQuality analyst, in charge of completing audits to interactions ensuring quality standards are met and analyze data to provide insights and improvement options. -
Customer Service RepresentativeTeleperformance Dec 2015 - Sep 2016ColombiaCustomer service representative for one of the biggest telco providers in the US, managing troubleshooting and cross-sales for internet, phone, and TV services.
Stiven Alejandro Laserna Villarraga Education Details
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Business Administration And Management, General -
Petroleum Engineering
Frequently Asked Questions about Stiven Alejandro Laserna Villarraga
What company does Stiven Alejandro Laserna Villarraga work for?
Stiven Alejandro Laserna Villarraga works for Pharmbills
What is Stiven Alejandro Laserna Villarraga's role at the current company?
Stiven Alejandro Laserna Villarraga's current role is Delivery Manager.
What schools did Stiven Alejandro Laserna Villarraga attend?
Stiven Alejandro Laserna Villarraga attended Conestoga College, Universidad De América.
Who are Stiven Alejandro Laserna Villarraga's colleagues?
Stiven Alejandro Laserna Villarraga's colleagues are Mariam Kapanadze, Miguel Augusto, Tamuna Chavleishvili, Daryna Medvid’, Kostiantyn Kokin, Анна Гаспарова, Valeriia Aleksandrova.
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Stiven Alejandro Laserna Villarraga
Bogota, D.c.
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