Stiven Antic Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

 Technical 2nd Level on-site internal support.  Duties included providing technical on-site support to customers and internal IT Infrastructure. Resolving and prioritising incidents via the Remedy service management system and other management systems following established internal procedures.  Upgrade project planning and deployment, security and data auditing, system imaging, data backup and transfer, asset maintenance, recording and liaison, stock management, data… Show more  Technical 2nd Level on-site internal support.  Duties included providing technical on-site support to customers and internal IT Infrastructure. Resolving and prioritising incidents via the Remedy service management system and other management systems following established internal procedures.  Upgrade project planning and deployment, security and data auditing, system imaging, data backup and transfer, asset maintenance, recording and liaison, stock management, data encryption and recovery, system decommission procedures, testing, training and general service requests.  Led the LTS Melbourne team totaling 6+ months over this period, including hiring and building a team. Led new starter IT Orientations. Site support leave coverage for Brisbane, Canberra and Perth office locations. (on numerous occasions)  On call representative for the Melbourne Data Centre (Environmental).  Directly assisted in the creation of a national LTS procedures manual to streamline, standardize and unify our everyday procedures. (incl. QRGs, Knowledge Base documentation) Show less

Greater Melbourne Area

Rollout Project for various Victorian sites. Duties included site inspection, asset auditing, physical installation of pin-pads, printers, teller keyboards and so forth. Testing in accordance with project leaders.

Greater Melbourne Area

Duties included hardware upgrades, system re-imaging, configuration and re-location, joining domains, asset code recording, equipment testing and decommission of old equipment. Also includes completion of checklists and relevant documentation.

Greater Melbourne Area

Unisys / Dell - Client Infrastructure Representative: Onsite Break/Fix engineer servicing a wide range of Dell clients from home users to corporate clients. This included trouble-shooting, hardware replacement and software installation/re-imaging and backups, network installation and setup. Adhered to all SLA, KPIs and standards. Various roll-out projects also completed during this time, including desktop and server installations. Unisys / Flowserve - Primary onsite… Show more Unisys / Dell - Client Infrastructure Representative: Onsite Break/Fix engineer servicing a wide range of Dell clients from home users to corporate clients. This included trouble-shooting, hardware replacement and software installation/re-imaging and backups, network installation and setup. Adhered to all SLA, KPIs and standards. Various roll-out projects also completed during this time, including desktop and server installations. Unisys / Flowserve - Primary onsite representative for five client sites. Duties included a wide range of IT related issues ranging from problem identification and resolve, system setup, data backup, network setup and recovery, re-imaging, mapping, software setup such as Lotus Notes full setup incl. migration, peripheral setup, internal program installation and setup, training. Adhered to all company standards and set KPIs.Unisys / Tradelink - Sun Microsystems and internal printer replacement including trouble-shooting within the Victorian region (Break/Fix)Unisys / Dell, National Foods Rollout - Client Infrastructure Representative: Imaged and physically installed desktop and laptop PC’s according to set standards via documentation, archived user profiles, configurations, mail, rules, local files, domain relocation, drive mapping. Application and peripheral setup also migratory procedures and customer service duties. Involved in the roll out of 2000 systems. Show less

Melbourne, Victoria, Australia

Level 1 24/7 Helpdesk support for Caltex/Ampol sites. Serviced all aspects of POS systems, including Eftpos, back office, accounting, fuel pumps, communications, and controllers. First point of contact for every site nationally. Further duties include Starcard Support (Caltex fuel card system activation, credit detailing and various support) for Australia, New Zealand, Singapore and the Philippines. Fuel ATM support - Daily remote support for un-manned Fuel ATM systems across Australia… Show more Level 1 24/7 Helpdesk support for Caltex/Ampol sites. Serviced all aspects of POS systems, including Eftpos, back office, accounting, fuel pumps, communications, and controllers. First point of contact for every site nationally. Further duties include Starcard Support (Caltex fuel card system activation, credit detailing and various support) for Australia, New Zealand, Singapore and the Philippines. Fuel ATM support - Daily remote support for un-manned Fuel ATM systems across Australia, both Caltex and Mobil (Pump and Controller Maintenance, Fuel activation). OnQ POS systems – (Incl. Caltex, Ampol, Mobil, Shell, BP and Independent sites). Many other after hour duties also involved, abided by all set KPI’s and SLA’s. Approximately twenty five to thirty thousand calls logged for my client. Show less