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Marlon Stiven Bohorquez is listed as Virtual Assistant at Hear Now, a with 25 employees, based in Bogota, D.c., Colombia. AeroLeads shows a matched LinkedIn profile for Marlon Stiven Bohorquez.
Marlon Stiven Bohorquez previously worked as Administrative Support Specialist at Hear Now and Representante superior del servicio de atención al cliente at Optum. Marlon Stiven Bohorquez holds Bachelor'S Degree, International Business from Universidad Santo Tomás.
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Bachelor's degree in International Business from Santo Tomas University, with experience in customer service and a strong command of English. Additionally, certified in Supply Chain Management by Sena, as well a Virtual International Diploma in Business and Innovation in the 4.0 Industry from UPAP university, I am a risk-taker unafraid of change, I strive to achieve set goals. Adaptability is a strong suit, with proficiency in various work environments. Experienced in data processing, adept at virtual assistant tasks including email management, Google Calendar, and Microsoft 365, among others.CONTACTstivenbohorquez07@hotmail.com +57 321 909 4206
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Bogotá, Capital District, Colombia
I specialize in managing client data, providing virtual administrative support, and ensuring seamless coordination of client services. With a strong focus on accuracy and efficiency, I handle essential tasks such as data entry, client scheduling, and cross-departmental communication, contributing to the overall success of the organization.
Bogotá, Distrito Capital, Colombia
Clarification of Insurance Benefits: Effectively communicate with customers to help them understand the benefits offered by their insurance policies. Provide clear explanations about coverage, deductibles, and relevant policy details. as well I completed customer insights reports and input over 5,000 units of sensitive dataClaims Assistance: Guide customers through the process of medical bill claims. Address inquiries related to claim status, submission procedures, and documentation requirements, escalating processes through internal platforms or gmail. This guidance has resulted in a 15% reduction in claim processing times and a 25% increase in successful claim resolutions.Member Activity Reporting: Accurately document and report member activities for record-keeping and analysis purposes.Account Support: Assist customers with the account login process, addressing any login-related issues. Provide support for general account management inquiries. Website Navigation: Offer step-by-step guidance to customers navigating the company’s website. Ensure that customers can easily access and use online resources and tools.
Bogotá, Distrito Capital, Colombia
High Call Volume Management: Efficiently handled an average of 100 calls per day, surpassing the quota by 13%. This achievement highlights my ability to maintain high productivity and manage time effectively in a fast-paced environment.Outstanding Customer Satisfaction: Earned a consistent 5-star customer satisfaction rating, reflecting my commitment to resolving issues promptly and effectively. My focus on clear communication, empathy, and problem-solving has been crucial in ensuring positive customer experiences.Team Collaboration and Support: Worked closely with team members and other departments to streamline processes and enhance overall service quality. My collaborative approach has been instrumental in achieving team goals and improving operational efficiency.
Other employees you can reach at hearnowforyou.com. View company contacts for 25 employees →
Aleksandar Daničić
Colleague at Hear NowNovi Sad, Vojvodina, Serbia
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Luka Radomirovic
Colleague at Hear NowNovi Sad, Vojvodina, Serbia
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Connie Arauz
Colleague at Hear NowManagua, Nicaragua
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Marjana Opala
Colleague at Hear NowSerbia
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Kylie Meighen
Colleague at Hear NowGreater Adelaide Area, Australia
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Simon Raby
Colleague at Hear NowGreater Brisbane Area, Australia
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Sharisse Mccoy
Colleague at Hear NowNorthfield, Ohio, United States
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Quick answers generated from the profile data available on this page.
Marlon Stiven Bohorquez works for Hear Now.
Marlon Stiven Bohorquez is listed as Virtual Assistant at Hear Now.
Marlon Stiven Bohorquez is based in Bogota, D.c., Colombia while working with Hear Now.
Marlon Stiven Bohorquez has worked for Hear Now, Optum, and Teleperformance.
Marlon Stiven Bohorquez's colleagues at Hear Now include Aleksandar Daničić, Luka Radomirovic, Connie Arauz, Marjana Opala, and Kylie Meighen.
You can use AeroLeads to view verified contact signals for Marlon Stiven Bohorquez at Hear Now, including work email, phone, and LinkedIn data when available.
Marlon Stiven Bohorquez holds Bachelor'S Degree, International Business from Universidad Santo Tomás.
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