Stiven Krstanoski Email & Phone Number

Sydney, New South Wales, Australia

Key Responsibilities:Strategic Customer Success:- Develop and execute customer success plans aligned with corporate objectives, driving growth.- Identify new business opportunities through targeted sales initiatives, expanding market share.- Maximize customer lifetime value through cross-selling, upselling, and retention strategies.Leadership and Talent Development:- Inspire high-performing, innovative teams through effective coaching and mentorship.- Foster a culture of excellence, empowering team members to excel in their roles and prepare for future leadership positions.Data-Driven Sales Optimization:- Continuously assess and enhance team performance leveraging digital capabilities, ensuring operational efficiency.- Employ data-driven insights to inform strategic decision-making and drive sales growth.Cross-Functional Collaboration:- Represent Customer Success in key stakeholder forums, collaborating with executives to achieve business goals.- Facilitate alignment across functions to deliver exceptional customer experiences and drive revenue growth.Portfolio Management:- Oversee a diverse portfolio of approximately 55,000 clients, driving sustainable growth and profitability.

Zetland, New South Wales, Australia

My responsibilities include: - Pioneer and implement new ventures in lifecycle sales, driving revenue growth and market expansion - Develop and execute strategic plans to penetrate new markets and segments - Lead high-impact, cross-functional projects, fostering collaboration and innovation across departments - Drive project execution, ensuring timely and effective delivery of results - Identify and pursue high-potential business opportunities, building strategic partnerships and alliances - Develop and implement effective sales strategies to capture new business and drive growth - Design and implement a service retention sales program, significantly increasing customer loyalty and new vehicle sales - Develop and execute customer lifecycle marketing initiatives, ensuring seamless customer experiences and maximizing customer value - Foster and maintain high-pedigree customer relationships, ensuring exceptional customer satisfaction and loyalty - Develop and execute end-to-end account management strategies, driving customer retention and growth - Provide data-driven insights and strategic recommendations to senior leadership, informing business decisions and driving growth

Wollongong, Australia

Key Responsibilities:- Drive sales growth and customer acquisition in personal finance, car loan, and credit card products- Build strong relationships with customers to ensure exceptional customer experience and loyalty- Provide leadership and support to the branch team in the absence of the Branch Manager- Assist with branch operations, including administrative tasks and customer service- Develop and maintain strong relationships with brokers to drive business growth and referrals- Ensure timely and effective communication with brokers to resolve issues and identify opportunities- Deliver compliance training to branch staff to ensure adherence to regulatory requirements- Stay up-to-date with industry changes and updates to ensure ongoing compliance- Manage insurance claims from initial notification to final resolution- Meet and exceed sales targets in personal finance, car loan, and credit card products- Identify opportunities to cross-sell and upsell products to customers

Nsw

Key Responsibilities:- Manage multiple retail stores, ensuring exceptional customer experience and driving sales growth in both B2C and B2B markets- Recruit, train, and develop a team of sales professionals to achieve sales targets and provide outstanding customer service- Conduct regular stock reconciliations and ordering to ensure optimal inventory levels and minimize waste- Analyze sales data and market trends to inform business decisions and optimize sales strategies- Report directly to the Dealer Principal, providing regular updates on sales performance, market insights, and team development- Implement effective sales and marketing initiatives to drive business growth and stay ahead of the competition