Working in the IT industry for 15 years as a system engineer/operations I am currently working as an IT Consultant with a focus on sysops (System operations), this includes AWS, Ubuntu and supporting developers.Originally working in customer service and then moving on into IT, I have managed to combine these skills with a focus on client experience. One of my key focuses is understanding how systems work in order to see how they can be improved.I strive to provide high quality to any stakeholders I am working with and have the ability to work autonomously or part of a team within my own department or across departments.During my work history I understand the importance of utilising methods to introduce repeatable and consistent results.Achievements :-- (Role - SysOps Contractor)* Migrated from Linux KVM to VMware environment (Improved VM stability, security and diagnosed technical challenges)* Developed a non interactive upgrade from Ubuntu 18 to Ubuntu 20 to support software requirements using scripts* Introduced and configured a backup solution to meet business requirements (includes monthly testing of VM's)- (Role - Operations - MyWave)* Successfully migrated a cloud hosted solution from a third party to MyWave cloud hosted solution due to third party service being decommissioned that would have disrupted a production deployment* Assisted with transition of one build system to another build system solution while maintaining minimal impact to development team- (Role - Senior System Engineer - Editure/New Era)* Played a Key role from a project management perspective including being the driving key force, identifying critical paths and ensuring a key project with the primary focus of transitioning a client from one software version to a new solution was successful and met with minimal issues where possible* Develop solution for middle-ware authentication in a project for a client- (Role - System Engineer - Editure/New Era)* Travelled to the US on numerous occasions to provide personal support to the client and the primary trip soon after moving into a system engineer role included a software upgrade and launch* Travelled to the UK and supplied detailed review of current deployment* Supported launch of new software system within the company and provided a key role in the architecture and design* Assisted with OS upgrade on a variety of system platforms that comprised of custom software.