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Information Technology leader with more than 3 decades of experience leading teams of professionals, managing budgets, strategic planning, solution design, consulting, implementations and support. Over the course of my career, I have focused on delivering exceptional service and consultation through servant leadership, setting, communicating, and executing on high-level strategies for operational success. I've had a career of high performance, including several Sales Achievement awards and Expert level certifications. I have extensive experience in the IT/Security Value Added Reseller, Manufacturer and Managed Services space.Specialties: CCIE, FCP
Bell Bank
View- Website:
- bellbanks.com
- Employees:
- 1087
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Vp And User Support ManagerBell BankPelican Rapids, Mn, Us
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Vp/User Support ManagerBell Bank Nov 2024 - PresentFargo, Nd, Us-Lead User Support team to ensure end users are receiving an exceptional assistance experience.-Managing all policies and procedures related to identification, prioritization, and resolution of incidents, including the monitoring, tracking and coordination of User Support functions.-Responsible for staffing capacity planning, service process design, performance analysis, and developing proactive resolution plans.-Cultivating highly functional, empowered team that work together. Lifting each other up. Holding themselves accountable and always aspiring to deliver a positive service experience. -Work with cross functional teams to develop operational efficiencies.-Build, Maintain and Continously Improvement with service framework, processes and procedures-Service Value Chain focus
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Systems Engineer - SledFortinet Mar 2023 - Nov 2024Sunnyvale, Ca, Us-Pre-sales - assist in qualifying sales leads from a technical standpoint.-Sales calls - be the main technical resource on sales calls and answer/ educate the customer on issues ranging from features, specifications and functionality to integration.-Conversant with networking applications and solutions.-Post-sales - be the lead technical contact for identified accounts for technical issues and will work closely with the technical support team and engineering to answer, elevate and resolve customer's technical issues.-Provide assistance to identified customers with post-sales training. -
Career TransitionCareer Break Nov 2022 - Feb 2023
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Chief Service OfficerMarco Technologies Feb 2021 - Nov 2022St. Cloud, Mn, Us• Experienced at leading IT & Copier Service Delivery and Support• Experienced at leading IT Managed Services• Servant leader of 550+ Service Professionals• Active Member of Executive Team to help provide strategy and direction for the organization• Building framework, processes, and data visibility to deliver an efficient Quote-to-Cash model• Provided focus on building “Centers of Excellence” with organizational collaboration driving a positive culture and employee satisfaction meanwhile enhancing customer value creation resulting in loyalty and execution of the Service Profit Chain• Strong understanding of financials• Focus on development of data insights to improve data-driven management and tracking• Provide thought leadership with others within the organization focused on Value Management• Provide thought leadership with others within the organization to ensure continuous improvement, proper tooling, and process improvements to deliver high CSAT/ESAT and financial performance -
Vice President Of It ServicesMarco Technologies Dec 2019 - Feb 2021St. Cloud, Mn, UsProvided leadership for ~200 IT Service, PMO and Sales/Solutions Engineering professionals. Cultivating culture with a focus on efficiency and productivity improvements while delivering superior customer experiences.• Fostered “Multiplier” leadership of 200+ IT Service, PMO and Solutions Engineering professionals.• Cultivating a culture with focus on people, processes and technology• Center of Excellence creation for superior customer experiences for both Managed and Project Services
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Director Of Sales EngineeringMarco Technologies Apr 2018 - Dec 2019St. Cloud, Mn, Us• Led a team focused on Partnerships with Sales, PMO and Service organizations• Delivering high levels of expertise, effective listening and accurate solution designs to earn ‘trusted advisor’ status with our customers. • Assisting sales team in delivering and expanding technology with a focus on customer success, value creation and outcomes• Responsible for growing and maintaining service profitability and ESAT/CSAT through accurate and effective designs, labor estimation and Statement of Work creation
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System Engineering Manager-Solutions ArchitectMarco Technologies Jan 2017 - Mar 2018St. Cloud, Mn, UsHybrid Manager and Engineering role. Privileged to lead a diverse team of ~20 highly talented employees focused on helping our customers utilize technology to extract business value out of the investment to ensure achievement of desired business outcomes.
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Solution ArchitectMarco Technologies Jan 2016 - Mar 2018St. Cloud, Mn, UsMember of Enterprise team. Laser focused on establishing a 'trusted advisor' status with customers. Driving value by listening to customers and then understanding their needs and building solution designs, labor scoping and deployment plans to meet their needs and exceed their expectations. Focused on building customer loyalty, which is a key element to the Service Profit Chain for our organization.
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Systems EngineerCisco May 1999 - Jan 2016San Jose, Ca, UsMember of Commercial Sales team. Laser focused on establishing a 'trusted advisor' status with customers. Driving value by listening to customers and then understanding their needs and building solution designs and partnering with Cisco Partners to ensure a cohesive experience from Quote to Cash for our client. Meeting their needs and exceeding their expectations. Focused on building customer success and ultimately earning their loyalty. -
Service Manager-Network EngineerNetwork Center May 1990 - May 1999Fargo, Nd, UsFocused on deployment services from PC deployments to network deployments to data center deployments. Cisco networking, Newbridge, Novell (was certified as a Novell CNE through IntraNetWare). Led the service team of approximately 20 technicians and engineers. Hyper focused on customer satisfaction. Also spent time assisting with large customer technology sales and serviced on the leadership team for the company.
Steve John Skills
Steve John Education Details
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Alexandria Technical And Community CollegeAdvanced Business Communications -
Pelican Rapids High SchoolHigh School Diploma
Frequently Asked Questions about Steve John
What company does Steve John work for?
Steve John works for Bell Bank
What is Steve John's role at the current company?
Steve John's current role is VP and User Support Manager.
What is Steve John's email address?
Steve John's email address is st****@****net.com
What is Steve John's direct phone number?
Steve John's direct phone number is 320-259*****
What schools did Steve John attend?
Steve John attended Alexandria Technical And Community College, Pelican Rapids High School.
What skills is Steve John known for?
Steve John has skills like Cisco Technologies, Routing, Unified Communications, Voip, Cisco Ios, Data Center, Network Architecture, Network Design, Ccnp, Firewalls, Security, Switches.
Who are Steve John's colleagues?
Steve John's colleagues are Shelly Brown, Jillian Voss, Morgan Motzko, Brett Hale, Rick Steckler, Kelly Jakes (Gray), Andy Johnson.
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