Josh Staedeli Email & Phone Number

Zurich, Switzerland

Schaffhausen, Switzerland

• Leading and managing a team of 14 direct reports, responsible for processing and payment of supplier invoices, handling of receivables, processing of Travel & Entertainment reports and payments as well as Service-Ticketing handling relating to invoicing and expenses.• Recruiting and developing of team members, maintaining motivation, good team spirit and top performance. Driving organizational efficiency and ensuring service-oriented mindset.• Capacity planning and productivity monitoring of daily activities under consideration of service level agreements (SLAs), key performance indicators (KPIs), data quality checks, evaluations and reporting• Managing and handling escalations, communicating risks to senior management and reporting events in SORT application• Liaising with internal and external stakeholders/partners such as offshore teams, Swisscom Scanning Center, Conextrade and various suppliers• Drafting and submitting Business Requirement Specifications (BRS) for system enhancements and change request• Executing regular Key Procedural Controls (KPCs) as required and in accordance to internal control framework• Supporting internal and external audit teams in their review of governance processes and financial reporting

Schaffhausen, Switzerland

• Leading the Order Management Team responsible for order processing, backlog management, Sales & Operations Planning (S & OP), Distributor/Partner relationship management & training, order quality, driving EDI Straight Through Processing (STP) and handling of order related cases (adjustments, RMA’s etc.).• Recruiting, developing and training of Team Members. Maintaining motivation, excellent Team spirit and top performance throughout the transformation of responsibilities due to implementation of changes such as continuous system enhancements and automation.• Ensuring that team members are aware of and working towards pre-established, assigned SLAs; monitoring the business to warrant that SLAs are being met• Supporting team members by taking ownership of critical items: escalated or high-priority orders and cases, resolving pending issues that may delay the delivery of goods or services• Working as a team with internal departments to discuss and review current and new processes as it pertains to order management life cycle• Ensuring that SOX approved procedures are being followed and audit or VSOE items are addressed• Developing and maintaining strong operational leadership in relationships with 50+ Partners• Onboarding of Partners to EDI: from 0% to 89%, with a STP rate of over 70%. Driving operational performance (clean order rate, EDI submission rate, STP, etc.) across all Partners• Providing reports on volumes and dollars booked by product, by area, by product mix as well as updates on key metrics and opportunities on a weekly basis during the weekly SCM reviews• SME for complex business systems and sales support queries regarding order processing and system behaviours and limitations

Zurich, Switzerland

• Leading two Service Sales Admin Teams (in Zurich and Singapore) that are responsible for entering and managing contract data, contract invoicing, customer correspondence, updating Installed Base, handling Service Requests, investigating serial numbers and Oracle transactions throughout all of EMEA and APAC Regions.• Assisting Sales Teams for Service Support questions and beyond• Working closely with other departments within Quantum, building good working relationships with finance, sales operations, service teams and logistics and product management• Validating configurations for large and complex tape and disk backup and recovery solutions and liaising with sales engineers• Testing business systems for new products to identify possible issues• Developing and executing global admin processes• Drafting training material and training of cross functional teams• Handling and solving of high touch issues and escalations• Acting as one-stop-specialist (internal and external) for complex situations regarding software fulfillment, configuration and license key management• Reviewing of draft price books before publishing• Ensuring VSOE (for Software support) and SOX compliance for whole product portfolio

Zurich, Switzerland

• Leading the Zurich Service Sales Admin Team responsible for entering and managing contract data, contract invoicing, customer correspondence, updating Installed Base, handling Service Requests, investigating serial numbers and Oracle transactions throughout all of EMEA.• Assisting Sales Teams for Service Support questions and beyond• Working closely with other departments within Quantum, building good working relationships with finance, sales operations, service teams and logistics and product management• Validating configurations for large and complex tape and disk backup and recovery solutions and liaising with sales engineers• Testing business systems for new products to identify possible issues• Developing and executing global admin processes• Drafting training material and training of cross functional teams• Handling and solving of high touch issues and escalations• Acting as one-stop-specialist (internal and external) for complex situations regarding software fulfillment, configuration and license key management• Reviewing of draft price books before publishing• Ensuring VSOE (for Software support) and SOX compliance for whole product portfolio

Zurich, Switzerland

• Processing of all purchase orders (Order Management) for Germany, Austria and Switzerland• Assisting and supporting Sales Teams and Partners• Preparing quotes for Customers• Liaising with planning and shipping departments• Processing of DOA’s and other RMA’s

Wallisellen, Switzerland

• Responsible for smooth operations in call center• Routing of call flow, monitoring and maintaining required Service Levels• Dealing with escalations• Helping with 2nd level tech support, billing questions, activating new products, general help desk

San Francisco

• Start up of own business• Operating of professional photo studio for editorial, advertising as well as stock photography agencies such as Getty and Corbis.• All-rounder from accounting, marketing, producing to studio manager, director, team leader and artist

Switzerland

• Taking aerial photographs of private homes, villages and cities out of helicopters• Coordinating low-flying permissions with towns and villages• Drafting of daily report and flight path drawing• Maximizing productivity by optimizing day plan and flight paths• Navigating the pilot; over 1100 hours flown with helicopter

Switzerland

e.g. AMAG AG, Birrfeld