Senior Vice President Client Services
Current
Aug 2024 - Present
AeroLeads people directory · profile
Stuart Langley Email & Phone Number
Customer Experience Expert
at
Everise
1 work email found
@ttec.com
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Who is Stuart Langley? Overview
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Quick answer
Stuart Langley is listed as Customer Experience Expert at Everise, based in Melbourne, Florida, United States. AeroLeads shows a work email signal at ttec.com and a matched LinkedIn profile for Stuart Langley.
Stuart Langley previously worked as Senior Vice President Client Services at Everise and Vice President, Client Success at Ttec. Stuart Langley holds Bsc. (Hons), Chemistry from The University Of Manchester.
Company email context
Email format at Everise
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{first}.{last}@ttec.com
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Profile bio
About Stuart Langley
A Customer Experience and Contact Center expert with a proven track record partnering with leading global brands to deliver exceptional customer experiences. My strengths are problem solving; relationship building; cross cultural implementation of standardized process; team motivation and management and strong communication and interpersonal skills.Key Achievements· Overachieved targets and quotas every year in role.· Recognized with multiple awards including ‘Outstanding Cross Sell Partner’, ‘One TTEC’ and ‘Pinnacle’. · Regularly Invited to speak as a subject matter expert on Customer Experience and Contact Center Innovation at industry events and conferences including Zendesk Relate, DGI 930 Gov conference and SAP Experience Live.· Seconded to Consulting Team delivering 6-month Call Center Transformation project for leading Saudi Arabian Telecommunications company.· Designed and implemented processes to redefine the way that the company recruits bilingual agents, driving a 9.5% improvement in Customer Satisfaction and a 50% reduction in agent attrition.· Implemented a sales training program across the entire workforce taking customer service and tech support agents and developing them to consistently deliver against the client’s aggressive sales targets.
Listed skills include Account Management, Bpo, Crm, Call Center, and 16 others.
Current workplace
Stuart Langley's current company
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13 roles · 28 years
Stuart Langley work experience
A career timeline built from the work history available for this profile.
Vice President, Client Success
Reporting to Senior Vice President, Global Operations, responsible for $100M+ of revenue under management for existing client relationships and carrying a $16M quota for revenue growth across the TTEC CXaaS portfolio.
Mar 2020 - Aug 2024
Director, Ttec Digital
Reporting to the Vice President of Consultancy Sales, responsible for the growth of TTEC’s Learning and Performance Consultancy business within the U.S. Main role to identify and develop business opportunities for the suite of TTEC Digital agent and customer enablement solutions.
Jan 2018 - Mar 2020
Executive Director, Service Delivery
Reporting to the Vice President of Global Operations, responsible for client services and operational management of several key media and technology accounts
Jul 2010 - Mar 2020
Director, Service Delivery
Jan 2010 - Jul 2010
Senior Manager, Global Sales Execution
Reporting to the Executive Director of Global Operations, responsible for defining and implementing the process, structure and support necessary to deliver the clients aggressive sales targets across the US, LatAm, Canada and APAC LOBs.
May 2009 - Jan 2010
Senior Operations Manager
Reporting to the Program Director for North America, responsible for the management of the Customer Services, Technical Support and Complaint Handling contact centers supporting Spanish and English Language customers based in the US. Also, the client’s key point of contact for the region.
Jun 2008 - May 2009
Operations Manager
Reporting to the Director of Operations, responsible for the day to day running of this government appointed scheme for the protection of deposits taken against residential rented property.Key Achievements· Managed the successful launch of the division including the set-up of a customer services call centre to support the scheme.· Achieved annual revenue targets for the division within the first four months of trading and at six months the scheme was responsible for protecting over £100 Million of deposit money.
Feb 2007 - Dec 2007
National Sales Manager
Papelmedia Network
Reporting to the CEO of this Hispanic print media planning and placement company, responsible for developing relationships with key decision-makers; Identifying and developing sales opportunities and strategies and with additional responsibility for the company’s marketing.Key Achievements· Managed the marketing launch of Papel Media Simplifica™, a web-based Media Planning and Placement solution, to the Association of Hispanic Advertising Agencies· Implemented a contact management system for the company’s sales team, maximizing efficiency and minimizing duplication of effort or territory disputes.
2006 - Jan 2007
Project Manager
Reporting to Director of Client Services; designing and setting up complex outsourced call-centre solutions for a range of key clients. Responsible for end-to-end delivery from involvement in bid process through technical design to inception. Working with clients to fully understand their business model and drivers in order to continually improve the service provided.
2001 - 2005
~4 yrs
Marketing Consultant
Reporting to the UK head of Marketing; acting as a liaison between Sales, Product Management and Marketing Campaign Managers, supporting product launches and developments.
1999 - 2001
~2 yrs
Account Manager
Managing and developing a small base of cross-sector business markets accounts. Developing relationships with key decision-makers; identifying and developing sales opportunities; coordinating all interactions between Cable & Wireless departments and the customer.
Apr 1998 - Dec 1998
Business Account Manager
Business Account Manager developing sales opportunities from SME customers and prospects.
Aug 1997 - Mar 1998
1 education record
Stuart Langley education
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The University Of Manchester
FAQ
Frequently asked questions about Stuart Langley
Quick answers generated from the profile data available on this page.
What company does Stuart Langley work for?
Stuart Langley works for Everise.
What is Stuart Langley's role at Everise?
Stuart Langley is listed as Customer Experience Expert at Everise.
What is Stuart Langley's email address?
AeroLeads has found 1 work email signal at @ttec.com for Stuart Langley at Everise.
Where is Stuart Langley based?
Stuart Langley is based in Melbourne, Florida, United States while working with Everise.
What companies has Stuart Langley worked for?
Stuart Langley has worked for Everise, Ttec, Hfis, Inc., Papelmedia Network, and The Listening Company.
How can I contact Stuart Langley?
You can use AeroLeads to view verified contact signals for Stuart Langley at Everise, including work email, phone, and LinkedIn data when available.
What schools did Stuart Langley attend?
Stuart Langley holds Bsc. (Hons), Chemistry from The University Of Manchester.
What skills is Stuart Langley known for?
Stuart Langley is listed with skills including Account Management, Bpo, Crm, Call Center, Creative Direction, Leadership, Marketing, and Operations Management.
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