Stephen Loh Email & Phone Number

Federal Territory Of Kuala Lumpur, Malaysia

Kuala Lumpur, Malaysia

Selangor, Malaysia

Contributed as a QA in the Malaysian development team by overseeing quality assurance procedures and testing for internal development projects. Created and performed test cases based on stakeholder requirements and understanding of applications. Ensure that all quality assurance standard operating procedure are followed before live deployment. Highlights of contributions: 1. Reduced drastically issues in xCally Call Center application by performing testing and suggesting improvements to existing deployment practices resulting in commendation by regional Customer Service manager.2. Identified issues in regional Invoices and Air Way Bills calculation logic that prevented significant earning lost to the company.3. Created and performed test cases for newly implemented regional Customer Refund Form system resulting in no major issue found after live deployment.4. Collaborate closely with developers to ensure the migration of thousands of Zalora Google Gmail accounts to in-house developed Google Account management system are free from data loss during testing phase.

Kuala Lumpur, Malaysia

Contributed as a Business Analyst in the Production Support team responsible for handling Production and UAT issues in Hong Leong Bank. Responsibilities include first level investigation of system related issues, writing Functional Requirement Specification documents and communicating between clients and technical team. Created and performed test cases when change requests to the system is required.Highlights of contribution:1. Communicated closely with client’s support team for Production and UAT investigations to resolve issues in timely manner.2. Collaborated with technical team to investigate Production and UAT issues, and provide solutions if issue is related to user requirements.3. Trained fellow BA in Credit Card and Personal Loan knowledge as well as system functionality.4. Written several Functional Requirement Specification documents for change requests.5. Assisted in full SDLC lifecycle consisting of user requirements gathering, application UI design, testing and implementation to UAT and Production.6. Able to independently provide solutions to BA or technical team when team lead is not present.