Title: Senior Manager, Provider Engagement StrategyLeads the development, management, governance and utilization of strategies related to provider performance management, engagement and communication. Leads large scale, cross-functional initiatives or implementations that drive provider improvement to meet CA Market strategic goals, working with key vendors. Analyzes and recommends which measures, targets, and areas of focus to pursue for performance improvement with providers (medical groups) in partnership with clinical leadership. Analyzes and recommends which providers (medical groups) to include in provider engagement strategy as part of CA Market provider engagement model.

Title: Supervisor, Quality ImprovementBuilt a team of analysts to manage performance and quality improvement efforts for 200+ medical groups in the independent practice association (IPA) network. Oversees portfolio of 6-8 active projects aimed at improving clinical outcomes and advancing the organization's population health management capacities.

Title: Analyst, Clinical QualityHired to design and implement the quality management program and improvement strategy for the organization’s contracted (IPA) medical groups. Supports network in data analysis, project management, process re-/design, and collaborative learning to drive improvement in key quality measures.► Created the organization’s first IPA pay-for-performance (P4P) program with $400K annual budget► Led 18+ improvement projects over 2 years to drive innovations and improved clinical / service quality► Increased timely referral closure by 30% within 5 months through implementation of a targeted care coordination program► Core Value Award (2017) for “Encouraging Process Excellence and Innovation for Quality Outcomes”

Title: Senior Project Leader / Implementation CoordinatorManaged cross-functional teams in the implementation of medical scribe programs across the U.S. Conducted on-site operational reviews to identify areas for process improvement and worked closely with stakeholders and senior leadership at client sites to tailor programs to performance objectives.► Added $1.5M+ in annual billable revenue through the implementation of 3 medical scribe programsEnhanced physician productivity by 8% within one month of program implementation► Develop KPI tracking system to demonstrate program efficacy to stakeholders► Assumed ownership of over-budget project and saved $8K by reworking timeline and staffing models► "Implementation Excellence" award (2015) for >85% overall physician satisfaction with scribe programs

Title: Junior Project Leader / Travel TrainerSupported project managers in the implementation of new programs and facilitated training/certification of new scribe hires. Developed site-tailored standard operating procedures and trained site clinicians on best-practice workflows for scribe usage.► Led the training and certification of 100+ scribes at 5 newly implemented programs across the U.S.► Served as junior project leader in the end-to-end implementations of 2 scribe programs adding $1.5M in annual revenue► Contributed to a 20% increase in client revenue by 2nd program month through enhanced physician coding and productivity► Designated “super user” for Epic, Cerner, MEDITECH, T-System, and eClinical Works software

Title: Medical Scribe, Emergency Dept. & Urgent CareDocumented clinical data into electronic health record (EHR) systems, allowing providers to focus on direct patient care. Tracked pending labs, studies, and orders in an effort to increase departmental efficiency and expedite patient throughput.► Established standard operating procedures and best practices as an inaugural employee of the program

Explored the healthcare system over a series of 10 week-long internships in both medical (e.g. ER, OR, ICU, Outpatient) and administrative (e.g. HR, IT/IS, Finance, Operations) departments.► Proposed, developed, and piloted the program with the assistance of hospital administrators► Recorded experiences in a blog, which was later used in promotional materials for the summer internship