Managing a small team, Managing their workflow and meeting company expectationsMaintaing clients SLA'sOrganising data of a wide variety to adhere to both our company and our clients procedures & expectationsDiagnosing and thoroughly testing a wide range of devices from iPads, to Desktop PC's.Fitting parts and developing new good practices for the fitting of these parts to a strict company policy.Maintaining and ordering stock to ensure company set stock levels are kept.Sourcing parts for the best price using a wide range of tools.Maintaing the companies IT Infastructure to keep uptime to a maximum.Upgrading the companies IT Infastructure to meet the growing demands of the business, in accordance to business best practices.

Using Industry standard helpdesk software conforming to the companies Service Level Agreement to ensure a high quality level service is always achieved and that the client is responded to in a professional wayUpgrading the IT Infrastructure in line with budget requirements and in line with the ever changing business modelPlanning business critical services all the way through from the pre planning stage through to the implementation stage including wet testing in the company's development networkConfiguring and maintaining a multi-site and multi-national Network including services such as MPLS and Secure VPN Connections using Juniper and SonicWALL EquipmentPurchasing hardware and software to the client requirements ensuring company budgets and tight timescales are adhered toConfiguring enterprise Servers and Equipment to ensure 100% uptime is achieved and making sure during maintenance periods all of the equipment is serviced and working within the periodInstalling, configuring, maintaining and documenting the company's backup solution using Symantec Backup Exec 2012 and Multi Slot Tape loaders to ensure all data is backed up and is recoverable to ISO 27001 Standards.Migrating physical machines to virtual machines based on VMWare ESXi, setting up and configuring new machines with a variety of different functions and configurationsAttending Vessels worldwide and mobilising them to ensure all IT Services were fully functioning for the duration of the project, also upgrading machines and equipment to ensure the best possible equipment was on boardMigrating two offices to a single location ensuring the client could finish at 17:00 on the Friday and be able to work again at 08:30 Monday with all Services fully operationalComplete Risk assessments ensuring every eventuality has been identified and that when the operations are taking place the assessments are strictly adhered to.

Diagnosing & fixing problems on both PC's and PrintersRefilling all types of ink & laser cartridgesOrdering and managing stock levelsLiaising with customers have problems making sure the problem is fixed Liaising with staff to make sure they were available to fix the customers problemCashing up on a daily basis and running of daily, weekly and monthly reports on cash sales

Roles Included:Managing the College's VLE (Moodle)Managing the Student tracking and monitoring systemHelping out all staff with general enquires and either showing them how to fix their problems or finding out ways to fix themWorking with other members of Staff to research effective ways of learning using technologyCollaborating with other members of staff, to make sure all information was kept up to dateWorking with other team members to use Video/Audio technologies to aid learning using both Macintosh Computers and Windows XP MachinesGoing to national conferences collaborating with other institutions learning best practices etc.

Roles Included:Maintaining stock levels throughout the departmentMaking sure all stock levels were correct on the companies stock management systemDealing with customers enquires promptly and giving them good adviceWorking in a pressured environment making sure the customer had the best selection available

Diagnose and Repair Staff and pupils IT problemsMaintenance of the 100% Network uptimeConfigure and build servers from a list of required server applications and to ensure future compatibility Reimage PC's when requiredBuild new image PC's when requiredManage group policy settings