Mircea-Valentin Stoica Email & Phone Number

Bucharest, Romania

Provide primary support via ticketing and chat systemsEnhance soft skills through managing tasks like social media reviews and escalationsDevelop focus and problem-solving abilities by troubleshooting third-party and custom platformsStrengthen analytical thinking by collaborating with the Incident Management TeamMaintain and expand comprehensive technical knowledge of Verifone’s features and servicesDevise solutions for non-standard or complex issuesServe as the initial point of contact for internal Verifone departments on product knowledge and technical inquiriesImprove prioritization skills by identifying appropriate resolutions within specified SLAsReport on performance issues and technical defectsMonitor system performance and uptime to ensure operational efficiency

Bucharest, Romania

Sprint Migration Specialist | October 2021 - January 2023Intrinsic part of the "Move to Magenta Experience" team, I successfully assisted Sprint customers throughout migration processCreated tailored service offers for smooth transition to T-Mobile accountsEstablished T-Mobile accounts and processed orders for new Magenta customersExecuted tasks per specified spreadsheets, ensuring accuracy and adherence to processesContributed to team’s success through active participation in migration process executionBusiness Care Order Management Specialist | April 2019 - September 2021Supported store representatives in managing business accounts via emailConducted thorough bill reviews and promotional researchOversaw account adjustments and billing updatesCoordinated return kits and handled device swap requestsEnsured accuracy and compliance with company proceduresFront-Office Operator | September 2017 - March 2019Provided dedicated assistance to Sprint customers within the front-office departmentExecuted order processing, conducted manual verification, initiated customer contactDelivered prompt and professional customer support, handling inbound calls efficientlyMonitored personal KPIs, metrics and customer surveys, to meet monthly targetsMaintained professionalism in all interactions, enhancing customer satisfactionAchievementsRecognized as MVP for handling the highest volume of calls with exceptional Key Performance Indicators (KPIs)Awarded MVP for managing the most migration cases with 100% accuracy

Bucharest, Romania

Maintained professionalism and high customer satisfaction levels during interactionsEnsured product availability by restocking stands promptlyMonitored product expiration dates to ensure freshnessEfficiently managed cash register operations with accuracyOrchestrated product presentation for optimal visual appealActively participated in store inventory, ensuring accurate stock levels