Learning and development manager for GXO, third party logistics for M&S. Leadership development and early careers development programmes and coaching. Maximising Apprenticeship Levy spend, building relationships with providers and supporting learners through coaching and skills development. Mental Health First Aider.Site Beekeeper!

Learning consultancy for internal and external private and public sector clients.Projects covering the full learning cycle including needs analysis, stakeholder management, programme design and delivery with a focus on leadership and performance management.One-to-one coaching and team development using psychometric tools such as Insights Discovery, MBTI, Thomas International.Quality Manager for Capita ILM Centre.

Learning needs analysis, design and delivery for internal and external clients.Quality Manager for Capita ILM Centre.

Delivery Manager involved in implementation of a large scale local government transformation project. Consultancy, design and delivery of learning initiatives for internal Capita clients and external private sector clients.

Leadership Development Manager - Capita Customer Management. UK and India. Responsible for leadership and talent development initiatives for corporate functions leadership population and, operational contact centre Team Leader level and above.

Design and launch of a Management & Leadership Development Programme mapped to the appraisal cycle and Management Competencies Framework.Conducted a review and refresh of the Retail Manager Induction.

Roles included, Organisational Development Manager and Training Manager (BCT division).Developed and implemented the L&D strategy during a major business transformation initiative.Undertook an extensive review of a new performance management process and behavioral framework initially launched in 2006.Led a project to assess the feasibility of launching a homeworking division of Travel Sales Advisors.Designed and delivered performance development workshops for Team Leaders… Show more Roles included, Organisational Development Manager and Training Manager (BCT division).Developed and implemented the L&D strategy during a major business transformation initiative.Undertook an extensive review of a new performance management process and behavioral framework initially launched in 2006.Led a project to assess the feasibility of launching a homeworking division of Travel Sales Advisors.Designed and delivered performance development workshops for Team Leaders including performance analysis, coaching skills and the introduction of a new sales call handling model. Show less

Held operational and learning and development management roles within the retail banking contact centre division in the UK and India.

Store ManagerRegional Training Manager - North