Kimberly Stokes-Holder Email & Phone Number

United States

Policy Owner Services

Palm Harbor, Florida, United States

Greater New York City Area

Private HomeAssisting patients with mobilityAssisting with patients personal supervisionTransportation patients to and from scheduled appointmentsAssisting patients in running errandsMonitor medical data as neededMonitor vital signsMonitor patient nutritional requirements

United States

West Haven, Connecticut

New Haven, Connecticut, United States

Property Management/Real Estate

www.fullcircletravelservice.com

Fundraisers, Charities, Group Cruises, Tours, Golfing Packages, Schedule Tee Times, Flight, Caribbean Vacation Packages, Corporate Travel, Car Rental, Limosine Rental, Airport Shuttle, Luxury Cruises, Car Sales, Flowers, Travel Credentials, Wedding Registry, HoneymoonsSales and Marketing

West Haven, CT

Owner, operator

Evanston, Wyoming

EBT, Federal (FAA, FMCSA, FRA, FTA, RSPA and maritime), and Forensic Urine Specimen Collection, Forensic Hair Testing, Rapid Drug Screening (RDS)Managed daily operations of office. While organizing and building database of clients I was able to locate approx. $20,000 in unbilled invoicing and upon my relocation in September 2009 had recovered approx 95%.

ACCOUNTABILITIES:* Responsible and accountable for daily management of Call Center supervisors and their teams to include performance management and metric management* Coaching* Mentoring* Development of performance goals for direct reports * Conducting weekly staff meetings* Analyzing and recommending process improvements & assure integration with other.

Developed a written communication plan to ensure that changes and new procedures were taught and implemented.Communicated consistently, frenquently, and through multiple channels including speaking, writing, training, focus groups, bulletin boards, and intranetClearly communicated the vision, the mission and the objectives of the new company.Helped.

Supported existing and new customers by serving as primary technical support for all customer repair issues.Responsible for the technical service assurance support to internal and external customers and external LEC including electronic trouble ticket entry Responsible for service assurance for all first troubleshooting for switching, data services and.

Developed and implemented procedures and practices while leading the Manager in Training Program. Lead, supervised, directed, and evaluated Customer Service Supervisors in a manner which consistently resulted in attainment of departmental and overall organizational goals and objectives. Established and maintained sufficient, necessary control and direction.

Operations

Supported existing and new customers by serving as primary support for all customer issues.

Processed daily sales orders for over 300 libraries throughout the United States and Abroad. Planned, Prepared and distributed monthnly sales newletters and brochuresMaintained weekly spreadsheets, graphs and special reports as it relates to salesActed as Director of Libraries as needed.

Responsible for 3 stores within Pinellas CountyMaintained Accounts receivable, sales orders and inventory controlMaintained and prepared daily cash and sales auditsDeveloped and maintained inventory control of companies $100,000 area rug inventoryMonitored work-flow activity of receptionist and sales associatesOther accounting projects as directed by.

Administered PRIDE's on-the-job training and certification program in support of 57 industries thoughout Florida. Prepared a variety of correspondence to include brochures, newsletters, presentations and special reports and spreadsheets. Acted as Tracking Systems Coordinator. To include utilizing FoxPro to conduct database research and compilation of data.

Daily Operations of Front End. Managed approx. 15 cashiers and their schedules.

Adminstrative duties included payroll, answering phones, filing, typing, accounting, office management

Human Resources, Personnel Records, and Undergraduate Admissions

Economics

Studied Economics

Real Estate License, Real Estate

Pre-licensing Real Estate Coursework

Certifications, Computer Oper, Data Entry, Dbase, Microcomputer Coursework

Studied and certified in the following: Computer Operation, Data Entry, DBASE, Microcomputer Coursework

Foxpro Intro/Intermediate

Financial Coursework

High School Diploma, Business Administration And Management, General