Kimberly Stokes-Holder Email and Phone Number
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I began a Customer Service career in 1997 as a representative and was promoted to Team Supervisor from 1998 to 2000. From 2000 to 2002, I was General Manager of the Call Centers 2nd shift maintained sufficient direction to ensure employees' quality standards were met. Operations Manager 2002 to 2006 supported existing and new customers by serving as primary technical support for all customer repair issues related to their telephone. Change Management Trainer from 2006 to 2007 developing and training a written communication plan to ensure that changes and new procedures were taught and implemented related to the merger with Cavalier Telephone. Residential Customer Care Operations Manager May 2007 to February 2008 responsible and accountable for daily management of Call Center Supervisors and their teams, including performance metrics, coaching, mentoring, staff meetings, scheduling, and IVR queue management; Working closely with Human Resources to ensure employee success, promotions and accomplishments throughout the company From 2009 to 2021, I cared for one and or both of my ailing parents full time, which is a personal accomplishment I hold dear.
Insurance Administrative Solutions, L.L.C.
View- Website:
- iasadmin.com
- Employees:
- 120
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Customer Service Representative IiInsurance Administrative Solutions, L.L.C. Jan 2022 - PresentUnited StatesPolicy Owner Services
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Front Desk ReceptionistAccess Health Care Physicians Llc Aug 2021 - Dec 2021Palm Harbor, Florida, United States -
Business OwnerKimholder.Com Jul 2011 - Jul 2021Greater New York City Area
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Full Time CaregiverNot Applicable Sep 2009 - Feb 2021Private HomeAssisting patients with mobilityAssisting with patients personal supervisionTransportation patients to and from scheduled appointmentsAssisting patients in running errandsMonitor medical data as neededMonitor vital signsMonitor patient nutritional requirements
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Postal Service EmployeeUnited States Postal Service Nov 2020 - Jan 2021United States -
Entrepreneurial PartnerYevo International Sep 2015 - Jul 2016West Haven, Connecticut
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Owner, OperatorSmiley Real Estate Llc 2002 - Jun 2015New Haven, Connecticut, United StatesProperty Management/Real Estate
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Referring Travel Agent/Travel Site OwnerFullcircletravelservice.Com Oct 2007 - Dec 2014Www.Fullcircletravelservice.ComFundraisers, Charities, Group Cruises, Tours, Golfing Packages, Schedule Tee Times, Flight, Caribbean Vacation Packages, Corporate Travel, Car Rental, Limosine Rental, Airport Shuttle, Luxury Cruises, Car Sales, Flowers, Travel Credentials, Wedding Registry, HoneymoonsSales and Marketing
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Owner & Managing MemberCsc Paving Llc Sep 2009 - Jan 2012West Haven, CtOwner, operator
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Blood Alcohol (Bat) And Screening Test Technician (Stt)Db Drug Screening Jul 2009 - Sep 2009Evanston, WyomingEBT, Federal (FAA, FMCSA, FRA, FTA, RSPA and maritime), and Forensic Urine Specimen Collection, Forensic Hair Testing, Rapid Drug Screening (RDS)Managed daily operations of office. While organizing and building database of clients I was able to locate approx. $20,000 in unbilled invoicing and upon my relocation in September 2009 had recovered approx 95%.
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Residential Customer Care Operations ManagerCavalier Telephone And Tv May 2007 - Feb 2008ACCOUNTABILITIES:* Responsible and accountable for daily management of Call Center supervisors and their teams to include performance management and metric management* Coaching* Mentoring* Development of performance goals for direct reports * Conducting weekly staff meetings* Analyzing and recommending process improvements & assure integration with other functional areas* responsibility for proactive notice when levels are in danger of being exceeded* Responsible and accountable for developing and deploying a daily strategy in conjunction with the Call Center for strategically aligning resources to meet business demands* Schedule adherence responsiveness* Responsible for recommending schedule changes to the Call Center as business patterns change * Responsible for participation in queue monitoring -
Trainer - Change Management - New HireCavalier Telephone And Tv Dec 2006 - May 2007Developed a written communication plan to ensure that changes and new procedures were taught and implemented.Communicated consistently, frenquently, and through multiple channels including speaking, writing, training, focus groups, bulletin boards, and intranetClearly communicated the vision, the mission and the objectives of the new company.Helped seasoned employees as well as new hires understand how changes will affect them personally, and professionally.Identify all necessary training needed and provided it
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Operations Manager Residential RepairTalk America/Talk.Com/Tel-Save 2002 - Dec 2006Supported existing and new customers by serving as primary technical support for all customer repair issues.Responsible for the technical service assurance support to internal and external customers and external LEC including electronic trouble ticket entry Responsible for service assurance for all first troubleshooting for switching, data services and transport including call routing, switch translations, data routing, internal network and last mile transport to customer demark. Responsible for taking Repair Department that used mainly paper to resolve customer issues to electronic ticket bonding by communicating external customer expectations as well as internal employee needs as it relates to meeting regulated Service Levels.Responsible for the Management, production and quality of all trouble tickets. Ability to work independently, but as part of team concept. Commitment to quality and personal ethics
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General ManagerTalk America; Talk America/Tel-Save 2000 - 2002Developed and implemented procedures and practices while leading the Manager in Training Program. Lead, supervised, directed, and evaluated Customer Service Supervisors in a manner which consistently resulted in attainment of departmental and overall organizational goals and objectives. Established and maintained sufficient, necessary control and direction over services provided to ensure that standards were consistently and uniformly maintained. Lead and directed the department(s) toward operations, procedures, and policies which assure consistent, long term accomplishment of overall departmental objectives.Specialties:Practices a management style which encourages growth and development of staff and innovative improvement of processes and procedures. Ability to build strong internal and external business relationships. Strong customer focus....Belief in ongoing leadership skills.
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Team SupervisorTalk America; Talk America/Tel-Save Jun 1998 - Jun 2000Operations
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Customer Service Representative - CollectionsTalk America; Talk America/Tel-Save; Talk.Com Sep 1997 - Jun 1998Supported existing and new customers by serving as primary support for all customer issues.
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Assistant To The Director Of LibrariesDistribution Video & Audio 1995 - 1997Processed daily sales orders for over 300 libraries throughout the United States and Abroad. Planned, Prepared and distributed monthnly sales newletters and brochuresMaintained weekly spreadsheets, graphs and special reports as it relates to salesActed as Director of Libraries as needed.
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Pinellas County Office ManagerCarpetmax Flooring Center 1994 - 1996Responsible for 3 stores within Pinellas CountyMaintained Accounts receivable, sales orders and inventory controlMaintained and prepared daily cash and sales auditsDeveloped and maintained inventory control of companies $100,000 area rug inventoryMonitored work-flow activity of receptionist and sales associatesOther accounting projects as directed by Comptroller
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Administrative AssistantPride 1989 - 1994Administered PRIDE's on-the-job training and certification program in support of 57 industries thoughout Florida. Prepared a variety of correspondence to include brochures, newsletters, presentations and special reports and spreadsheets. Acted as Tracking Systems Coordinator. To include utilizing FoxPro to conduct database research and compilation of data for monthly, quarterly, and annual reports. Performed accounts payable for the division.
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Front End SupervisorPathmark Stores, Inc. 1988 - 1989Daily Operations of Front End. Managed approx. 15 cashiers and their schedules. -
Administrative AssistantConstruction Inc 1986 - 1988Adminstrative duties included payroll, answering phones, filing, typing, accounting, office management
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Personnel Data EntryYale University 1984 - 1986Human Resources, Personnel Records, and Undergraduate Admissions
Kimberly Stokes-Holder Skills
Kimberly Stokes-Holder Education Details
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Economics -
Aceable Real Estate SchoolReal Estate -
Pinellas Technical Education CenterComputer Oper, Data Entry, Dbase, Microcomputer Coursework
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ExecutrainFoxpro Intro/Intermediate
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Financial Coursework -
Business Administration And Management, General
Frequently Asked Questions about Kimberly Stokes-Holder
What company does Kimberly Stokes-Holder work for?
Kimberly Stokes-Holder works for Insurance Administrative Solutions, L.l.c.
What is Kimberly Stokes-Holder's role at the current company?
Kimberly Stokes-Holder's current role is Customer Service Representative II at Insurance Administrative Solutions, L.L.C..
What is Kimberly Stokes-Holder's email address?
Kimberly Stokes-Holder's email address is ki****@****der.com
What is Kimberly Stokes-Holder's direct phone number?
Kimberly Stokes-Holder's direct phone number is (318)-868*****
What schools did Kimberly Stokes-Holder attend?
Kimberly Stokes-Holder attended Southern Connecticut State University, Aceable Real Estate School, Pinellas Technical Education Center, Executrain, Florida Agricultural And Mechanical University, West Haven High School.
What are some of Kimberly Stokes-Holder's interests?
Kimberly Stokes-Holder has interest in Social Services, Children, Economic Empowerment, Civil Rights And Social Action, Politics, Education, Environment, Poverty Alleviation, Disaster And Humanitarian Relief, Human Rights.
What skills is Kimberly Stokes-Holder known for?
Kimberly Stokes-Holder has skills like Operations Management, Change Management, Information Management, Training, Management, Strategy, Process Improvement, Coaching, Customer Satisfaction, Performance Management, Sales, Telecommunications.
Who are Kimberly Stokes-Holder's colleagues?
Kimberly Stokes-Holder's colleagues are Cindy Rodriguez, Amy Dennington Cpc,cpma, Karen Nowlan, Kelly Elshoff, Brittany Vining, Diane Brozell, Christopher Weems.
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