Stokes Jones Email & Phone Number

Atlanta, GA, US

Atlanta

Helping Private Market investing move to the next level as a VP of User Experience Research for Aladdin (the world's largest investment management platform integrating risk analytics, portfolio construction, and trading).

New York, New York

Leading research strategy for the growth of digital payment products (in a mission to make one of America's oldest & largest banks as customer-centered as possible). Collaborating with Designers, Engineers, and Product Managers on services like P2P transfers & Digital Wallets (so customers can more fluidly integrate their money into their lives).

Mountain View, CA

-Chatbot Product Manager for the US launch of Bixby (Samsung's Voice Assistant). -Responsible for guiding a team of writers & researchers to create a distinctive tone of voice for a new digital ‘personality’ inhabiting all Samsung mobile products.-Resulted in a refined ‘product voice strategy’ and a 200,000 word database of utterances & responses which put.

Mountain View, California

User Research & Service Design Lead in Samsung’'s 'Mobile Experience Lab' advancing next generation Roadmaps for health, wellness, & payment tracking (incl VR/AR concept testing).

As Program Chair my role was leading the Editorial process for: -Curating all conference content (reviewing, selecting, detail editing White Papers, Case Studies, and Pecha Kucha) for peer-reviewed journal proceedings published by the American Anthropological Association. -Writing the overall conference charter.

Cupertino, California

Service Design Lead developing new offers at Ricoh's Silicon Valley Innovation Lab (in collaboration with Product Managers, Engineers, and Designers)-Led the service design to define the end-to-end customer journey for a new retail telehealth product using physical & digital platforms (including: a self-diagnostic UI, a pod exam room & an Electronic Health.

Mountain View, California

Was valuable to senior leadership in bringing UX, Marketing, and Product Management together by combining: 'Front End' innovation research:-Led US & Global customer immersions research to answer the company’s hardest questions - such as what mainstream smartphone users will (and will not) want from mobile in the future. This work shaped product innovation.

Atlanta, GA

Confidential consulting projects helping teams achieve customer-led innovation (drawing on a full methods toolkit): -Innovation strategy research that guided ‘next step’ refinements & positioning of consumer technology products; including digital cameras, and remote virtualization services (in US, Europe, Asia).-In-store experiments, large-scale tracking.

Greater Atlanta Area

Led the consumer insight & design research team for Philips Design in North America:-Managed user-centered design research which shaped Philips’ products & accessories (including universal remote controls, sustainable lighting, medical imaging and healthcare environments).-Led team in ‘clinical shadowing’ fieldwork capturing staff workflows for shaping.

London, United Kingdom

Consulting projects drawing on a hybrid background in user-centered design, anthropology, social trends & marketing strategy:-Lodestar was founded to apply multi-disciplinary insights to the creation of new offers based around emerging technologies. -Accomplishments included guiding breakthrough social media channels for the BBC and Nokia; as well as.

London, United Kingdom

Leading a team of London experience strategists & design researchers for this S&P 500 digital consultancy (plus XMod Director for Sapient Germany). Key outputs included:--User research & strategy defining Opodo.com (Europe’s 1st airline ticket hub - its answer to Orbitz).-Prototype testing & proposition refinement that launched 1st wireless web.

London, United Kingdom

At this future-focused consulting firm was Strategy Consultant and Managing Editor of its flagship insight service “Planning for Consumer Change”:-Conducted & synthesized nationwide qualitative & quantitative research (including a 30-year tracking survey) into 20 core customer drivers (communicating the most pressing issues for each client via workshops to.

Shenzhen, China

While conducting ethnographic fieldwork on consumer habits in China, I completed special projects for the Chairman of a state-run holding company:-Marketed the company’s newly acquired internet ISP services.-Re-positioned a traditional Chinese liquor as a ‘youth’ spirits brand (my first consumer research).

Master Of Science & Ph.D Candidate, Social Anthropology, Masters With Distinction / Overseas Research Student Doctoral Scholarship

Bachelor Of Arts, Philosophy

Start Of Ba, Anthropology