• Develop and implement changes to purchasing process resulting in a 15% cost reduction• Leader, writer, and initiator of changes in tool identification to comply with FAA finding • Build and manage EXCEL & SQL queries to identify trends and track progress to plan• Project management of issues to identify options, recommend solutions, and create change • Assemble KPI’s from multiple sources and prepare, catalog, and deliver organized reports• Develop and maintain project schedule and budget; monitor and track execution of the plan, and communicate status to all project participants • Generate Basis-of-Estimate (BOE) to better forecast program requirements and costs

Provide vision, insight and hands-on leadership in creating a new product from the ground up. Lead and execute all facets of product development and management including conceptual design, prototype development, testing, manufacturing, market release and promotional efforts. Create and oversee Website and online presence. Expertly manage timelines, deadlines and changing priorities.Selected accomplishments:• Successfully developed, patented, marketed and sold a product that earned national recognition for exceptional design and value.• Refined product design to streamline manufacturing processes and reduce expenses.• Created cost-effective, efficient solutions for product ordering and distribution; developed the go-to-market strategy and launched product in key markets.• Defined and implemented business requirements and market direction to position product and company for profitability and growth.

Built and sustained trusting relationships with client/customers to assess needs, offer solutions and facilitate continuation of communications services. Provided information and closed sales on products and services. Coordinated and implemented initiatives to drive sales performance and exceed service metrics. Listened, addressed and resolved complex problems. Promoted to retention team in '10.Selected accomplishments:• Earned reputation for providing flawless and knowledgeable customer service; achieved impressive 70% customer "save" rate.• Met or surpassed all sales objectives on company products and services.

Spearheaded strategies to improve revenue and productivity for the company by identifying and recommending new profit-generating opportunities, negotiating contracts and managing budgets for real estate investment firm. Led project planning and execution in acquiring, renovating and selling properties. Prepared business forecasts, analyses and reports. Performed on-site inspections to ensure 100% compliance.Selected accomplishments:• Facilitated 30+ complex transactions including acquisitions and sales.• Provided skillful, attentive financial management with accountability for budgets, profit-and-loss (P&L) statements, contract analysis and reporting.• Demonstrated ability to balance strategic and tactical thinking skills, expertly balancing business operations with day-to-day administration and project management.

Performed in-depth quantitative analysis to evaluate programs, processes and procedures and effectively close performance gaps. Interfaced with decision makers at all operational levels. Coordinated and executed projects with technical, engineering, marketing, design and merchandising teams. Designed and managed new programs.Selected accomplishments:• Created financing program that reduced costs, streamlined processes and elevated sales of energy-efficient products by 200% sales within three months.• Revitalized and expanded the "Green Power" program by 50% and led program to rank in top-10 nationwide for revenue and customer volume.• Crafted and directed marketing program that restored trust and turned around negative customer opinions; effort drove up new gas customers by 15% in six months.