Extended role to include building out Marketing with a heavy focus on optimizing demand generation ROI; multiplying the size and value of field marketing; uplevelling content marketing; and, expanding PR and related 3rd party channels.

Launched Research function, and repositioned the Insights (P&L) and Institute (P&L) functions. Established the backbone strategy of, and thought leadership for, category creation (Operational Customer Experience Management) and related tools and assets. Subsequently built-out Research, Insights and Institute functions over the subsequent 3 years - with 3x per head revenue growth (60% due to process and offer improvement; 40% due to pricing increases), while maintaining 60+NPS on client work and creating statistically proven impact on software outcomes that include larger deals, greater win rates and faster expansions. Laid out 4 year global strategy for Medallia's growth - laying out verticals, geos and prioritized product development.Executive Sponsor for key accounts and strategic relationships, including c-suite introductions from Sequoia.

Co-Founder Global Customer Experience PracticePartner in NA Marketing PracticePartner in NA Services Operations PracticeLeader in Insurance and Banking PracticesLeader in Social Sector, Financial Inclusion PracticeRecruiting and People Leader, San Francisco Office

Generalist across industries, geographies and practices.

Designed and launched the Small Business Development Program. On-boarded and managed the first two classes of SBD Volunteers to serve in Panama.

One of two Volunteers placed to test the country readiness for a Small Business Development Program.

Second employee of new business to create an employee benefit, third party administration business. Grew the business from $125,000 in revenue to $6million and from 3 product offerings to 13.