Nathan Stonestrom Email & Phone Number

Portland, OR, US

Portland, Oregon, United States

Zapproved was acquired by Exterro January 2023.I have continued to provide high-quality, robust support as we begin the end-of-life process for the Zapproved suite of products. Ramping up knowledge of the Exterro suite as the team transitions to supporting the Exterro platform.

Portland, Oregon, United States

Providing high-quality, robust support with excellent feedback from customers and CS leadership. Testing, documenting, and ticketing bugs for resolution by the developers. Strong soft skills around understanding a customer’s issue, soothing frustration, communicating resolution timelines, and explaining technical issues to non-technical audiences. Writing.

Portland, Oregon Area

Effectively handled high volume of technical support tickets with 98% satisfaction from customers.

Portland, Oregon

Took the lead on integrating, training, and trouble-shooting new call center technology and workforce management software throughout the Reservations department while continuing to manage and mentor a sales team and work with clients to provide exceptional service. - Go-to support for other users of new technology, both within my department and outside it.

Portland, Oregon

Shortly after being promoted to Lead, I took on a short-term role as a key member of the launch team for our new booking software. I lead and organized all user testing, directed the development team to pain-points within the application, refined user interfaces and workflow, and trained staff in preparation for launch. After launch, I continued to act as.

Portland, Oregon

- High standard of customer service resulted in very few escalated calls and plenty of happy customers- Attention to detail paired with big-picture view let me assist every caller- In 2013, booked $2.3 million in sales, 144% of sales goal

Portland, Oregon

Specialty retail. Guided customers to suitable options, based on intended use and personal aesthetic. Implemented and operated a contact list of customers and potential customers with monthly email marketing campaigns. Quality tested new website implementation, while maintaining high standard of customer support in the store. Provided web support via email.