 Supported several current projects in all phases of project roll out, using the Project Management process which involved the following:o Equipment ordering, tracking, and equipment configuration.o Scheduling onsite installation and managing the Wachter site team.o Complete the project closure and customer billing.

Managed projects involved in design, installation, and upgrade of Avaya’s latest equipment.• Projects included Avaya Messaging, Communication Manager, System/Session Manager, CMS, AES, and Workforce Management.• Performed as the central point of contact for Avaya to their customers and business partners on project assigned. • Kept all minutes and provided status updates on all projects. • Set agendas and maintained Microsoft Project Plans for all projects.• Built and processed change requests when required, and processed project closeouts on all projects assigned.• Used SharePoint per customer requests to have easy access to meeting notes, project plans, issue / risk logs etc...

• Provided contract project management services to Avaya’s Professional Service Group.

Successfully managed day-to-day operations for company. Duties included overseeing Design Engineers, Project Managers, Tier 3 Escalation Engineers, Support/Implementation Engineers, and Customer Service Agents.• Provided upper management with daily/weekly updates on all issues and initiatives. • Reported to upper management and accounting team with revenue verses cost analysis on all projects and maintenance contracts.

Managed upgrades and installations of new telecommunications systems. • Directed the activities of five technicians and two system designers.• Managed multiple high-level accounts including large hospital systems, universities and hotel chains.• Provided upper management with weekly forecast estimates, project overruns, and job status.• Met regularly with each customer to orchestrate the ordering, staging, shipping, installation, programming, and managing of the project timeline

• Attended weekly meetings within Shared Technologies’ various departments to manage equipment backorders, escalate customer requests, coordinate technical support and respond to any accounts payable issues.• Performed as the on-call manager on a rotating basis. • Required to escalate all major outages to upper management and act as the single point of contact for customers by providing them with periodic updates.

Managed operations of customer locations in the Mid-Atlantic area, overseeing 22 onsite personnel, two Client Management Specialists, and one Client Services Specialist.• Led customer site meetings to review UAC processes and maintenance removals.• Responsible for accounts such as Children’s Hospital of Philadelphia, Allegheny General Hospital, Commerce Bank, Lockheed, Sarnoff, Jefferson Regional Hospital, Exelon, Nova Chemical, MCI, Wilmington Trust, Christiana Care Health Systems, Bank of New York, BT Americas, BASF, Nova Chemical, and Showboat Casino.