James Castro Email & Phone Number

Ashburn, VA, US

Ashburn, Virginia, United States

Herndon, VA

Reston, VA

NetApp Onsite Resident - Storage Management Consultant at Blackboard

Securities And Exchange Commission

• Managed a team of storage engineers responsible for the daily operations of the SEC’s enterprise storage environment. Duties include:
• Daily operations, support and reporting of the enterprise storage network that includes 70 physical NetApp filers, 120 vFiler units, 8 EMC arrays, Isilon and 22 PB of Storage across 13 regions.
• Daily management of the 4 member ISS SEC Storage Enterprise Team that provides 24/7 support.
• Daily and weekly status reports of the environment using scripts and OnCommand Insight
• Daily management and monitoring of all backups/restores to include SnapManager for SQL, SnapManager for SharePoint, SnapManager for Exchange, SnapDrive and NetBackup.
• Perform network share failovers/failbacks from regions to DR site.

Fairfax, VA

As a Storage Systems Engineer Sr. Principal Leader for Computer Sciences Corporation, I provided expertise in the support of storage area networks services within the D2Lab DoDIIS Enterprise. I applied advanced systems engineering principles to the analysis, design, specification, development, implementation, management, and evolution of highly complex.

Reston, VA

• Responsible for providing post-sales services and support for NetApp enterprise customers. Duties include:
• Installation and configuration of NetApp hardware and software products to include Brocade and Cisco FC switches
• Implementation of backup and restore, disaster recovery, storage consolidation, data protection, storage performance, etc.
• Requirements analysis including gathering technical details regarding customer's environment
• Optimization, including upgrades, performance monitoring and system audit tasks
• Customer support including troubleshooting and problem resolution

Springfield, VA

• Responsible for engineering, maintenance and operations support of enterprise open-systems data storage at the department of Homeland Security Customs and Border Protection. Duties include installation, configuration.
• Sizing and capacity planning for various new projects and applications
• Analyzing and resolving problems associated with server hardware, OS and applications software
• Performance tuning and end to end monitoring
• Incident resolution, problem determination and root cause analysis in accordance with Service Level Agreements

Chantilly, VA

Lead NetApp systems engineer for GTSI’s Professional Services department. Responsible for installing, configuring and testing of NetApp hardware and software. Duties included pre-installation planning with customers, documentation, knowledge transfer, post-sales support, testing, administration of lab SAN.