NetApp Onsite Resident - Storage Management Consultant at Blackboard

Managed a team of storage engineers responsible for the daily operations of the SEC’s enterprise storage environment. Duties include:• Daily operations, support and reporting of the enterprise storage network that includes 70 physical NetApp filers, 120 vFiler units, 8 EMC arrays, Isilon and 22 PB of Storage across 13 regions.• Daily management of the 4 member ISS SEC Storage Enterprise Team that provides 24/7 support.• Daily and weekly status reports of the environment using scripts and OnCommand Insight• Daily management and monitoring of all backups/restores to include SnapManager for SQL, SnapManager for SharePoint, SnapManager for Exchange, SnapDrive and NetBackup.• Perform network share failovers/failbacks from regions to DR site.• Perform yearly Datacenter failovers and testing using SRM and SnapMirror.• Schedule yearly upgrades and patches on all storage arrays.• Customer support including troubleshooting and problem resolution.Technical leadership in providing mentoring and guidance to other technical team members.

As a Storage Systems Engineer Sr. Principal Leader for Computer Sciences Corporation, I provided expertise in the support of storage area networks services within the D2Lab DoDIIS Enterprise. I applied advanced systems engineering principles to the analysis, design, specification, development, implementation, management, and evolution of highly complex storage systems. Developed and applied advanced methods, theories and research techniques in the investigation and solution of complex and difficult storage system design requirements and matters of significance requiring expert application of advanced knowledge. Planned, conducted and largely coordinated the most complex projects or major phases of significant projects; coordinated the efforts of engineers and support staff in the performance of assigned complex projects. Oversaw the investigation, analysis and resolution of difficult and complicated program support matters of significance. Conducted investigations and troubleshooting of highly complex systems. Developed, recommended and implemented solutions ensuring effective and efficient operations. Reviewed literature, patents and current practices relevant to the solution of the most complex assigned storage projects. Identified, recommended, and pursued technology/practices to apply to solution. Oversaw completion and implementation of system additions and/ or enhancements and recommended corrections in technical application and analysis to senior management. Provided the highest level of technical consultation to other organizations. Provided work guidance to less experienced personnel.

Responsible for providing post-sales services and support for NetApp enterprise customers. Duties include:• Installation and configuration of NetApp hardware and software products to include Brocade and Cisco FC switches• Implementation of backup and restore, disaster recovery, storage consolidation, data protection, storage performance, etc.• Requirements analysis including gathering technical details regarding customer's environment• Optimization, including upgrades, performance monitoring and system audit tasks• Customer support including troubleshooting and problem resolution• Technical leadership in providing mentoring and guidance to other technical team members

Responsible for engineering, maintenance and operations support of enterprise open-systems data storage at the department of Homeland Security Customs and Border Protection. Duties include installation, configuration, management and troubleshooting of storage systems; and management of 56 FC switch Storage Area Network, Network Attached Storage (NFS), Direct Attached Storage devices, and technical resource for over 500 physical and 200 virtual servers on the x86/Windows platform. Other Duties include:• Sizing and capacity planning for various new projects and applications• Analyzing and resolving problems associated with server hardware, OS and applications software• Performance tuning and end to end monitoring• Incident resolution, problem determination and root cause analysis in accordance with Service Level Agreements

Lead NetApp systems engineer for GTSI’s Professional Services department. Responsible for installing, configuring and testing of NetApp hardware and software. Duties included pre-installation planning with customers, documentation, knowledge transfer, post-sales support, testing, administration of lab SAN.