Provided cyclical integrity and mandatory training, handbook completion, eNPS participation, and ad-hoc reporting for 300 leaders, 10 vice presidents, and 15 members of HR team. Served as subject-matter expert (SME) for Workday within the HR team and among leaders. Acted as central management/point of contact (POC) for Freedom region HR Team on leave of absence-related topics, including accommodation approvals and education• Managed all compensation activity within region including… Show more Provided cyclical integrity and mandatory training, handbook completion, eNPS participation, and ad-hoc reporting for 300 leaders, 10 vice presidents, and 15 members of HR team. Served as subject-matter expert (SME) for Workday within the HR team and among leaders. Acted as central management/point of contact (POC) for Freedom region HR Team on leave of absence-related topics, including accommodation approvals and education• Managed all compensation activity within region including union contract increases, merit, bonuses, scheduled compensation reviews, and analysis ensuring correct adjustments processed• Administered reduction in force (RIF) forecasting, organizing creation and preparation of severance packages, and processed separations within Workday, confirming documents were fully executed and completed by affected employee for problem-free offboarding• Provided comprehensive support, analysis, and audits in Workday, processing security role updates, job changes, and other data changes for HR team and leaders• Successfully oversaw 2 annual performance review cycles for the region, providing guidance and support to HR team and leaders, collaborating with talent management director organizing year-end talent calibrations, and preparing data analysis for leaders• Coordinated monthly motor vehicle compliance, Xfinity Home background check completion, and 19 flu shot clinics for the Freedom region • Tracked project timelines for the Human Resources team ensuring deadlines were communicated and met by the team and leaders• Compiled and created monthly presentations and supporting information for senior leadership team on upcoming initiatives.• Performed monthly invoice analysis, reconciliation, and authorized 3rd party vendor payment• Collaborated with Northeast Division IT to successfully migrate local shared file access to SharePoint platform, enhancing data integrity, privacy compliance, accessibility, and efficiency for the entire team Show less

Provided on-site guidance, policy interpretation, training, and support to 300 + frontline, call center employees and 35 leaders. Conducted prompt, thorough investigations in response to employee complaints. Identified, recommended, and oversaw implementation of appropriate actions to accomplish resolution of employee concerns.• Organized and facilitated bi-monthly, new hire orientation programs for 20+ new call center agents, ensuring a smooth onboarding process• Provided support… Show more Provided on-site guidance, policy interpretation, training, and support to 300 + frontline, call center employees and 35 leaders. Conducted prompt, thorough investigations in response to employee complaints. Identified, recommended, and oversaw implementation of appropriate actions to accomplish resolution of employee concerns.• Organized and facilitated bi-monthly, new hire orientation programs for 20+ new call center agents, ensuring a smooth onboarding process• Provided support to management on organization structure, succession planning, and employee development initiatives.• Reviewed, recommended, and oversaw implementation of appropriate actions to accomplish resolutions of employee relations issues and concerns.• Directed employee focus group sessions, employee surveys, and interviews to obtain employee feedback. Identified employee concerns and monitored overall employee satisfaction. Partnered with leadership and employees to develop and implement action plans.• Identified and addressed turnover trends and developed initiatives to increase retention of skilled talent. Show less

Served as on-site advisor to all hospital directors, managers, and supervisors on employee relations issues and implementation of all human resource policies to ensure fair and consistent application. Assisted employees with the interpretation of departmental and UPMC policies, providing guidance to ensure understanding and compliance. Prepared unemployment compensation paperwork and represented the organization professionally in hearings with leaders and legal representatives•… Show more Served as on-site advisor to all hospital directors, managers, and supervisors on employee relations issues and implementation of all human resource policies to ensure fair and consistent application. Assisted employees with the interpretation of departmental and UPMC policies, providing guidance to ensure understanding and compliance. Prepared unemployment compensation paperwork and represented the organization professionally in hearings with leaders and legal representatives• Conducted timely and confidential investigations into employee concerns, ensuring a fair and thorough process.• Assisted managers and human resource staff with the timely and efficient sourcing of applicants for recruitment decisions.• Facilitated the onboarding of new staff and provided training to existing employees, contributing to a smooth integration process.• Coordinated annual background checks and onboarding for the Girls on the Run UPMC Magee-Womens Hospital Pittsburgh program Show less