Susan Torkildson Email & Phone Number

Indianapolis, Indiana Area

Consulting with local healthcare receivable outsource agency to improve operations. Analyzing revenue cycle performance and diagnose issues/causes to provide recommendations. Evaluated revenue cycle processes and procedures and developed and implemented action initiatives and recommendations in the areas of policy and procedures. Streamlining relationship.

Indianapolis, Indiana Area

• Monitor revenue cycle to ensure cash flow by running reports, observing patterns and nuances and following up on any issues or discrepancies captured. Continually audit internal and external issues affecting revenue.
• Audit conducted by Blue & Company indicated 2014 and 2015 best revenue cycle results in history of company
• Singlehandedly implemented national ICD-10 coding changes with uninterrupted cash flow
• Collaborate with auditors and clinical leadership to ensure billing reflects services provided
• Actively engaged in healthy cash flow by predicting, planning and preventing with constant goal of proactivity
• Promoted and exhilarated use of automation as a primary departmental objective as well as process improvement and greater efficiency

Detroit Lakes, MN

• Designed all office administrative functions as well as selecting and programming billing system software and appointment scheduling. Credentialed providers with all carriers. Designed all office forms and paperwork.
• Created dictation processes and medical record ensuring HIPAA compliance
• Originated bookkeeping processes integrating billing software and consultation projects into QuickBooks software
• Designed website, established online presence and initialized advertising and promotion of business
• Oversee A/R with DSO consistently operating within 23 days

Fargo, North Dakota Area

• Inventoried provider challenges unique to Take Care and created change conducive to excelling benchmark performance measures. Analyzed and implemented departmental procedures & protocols to create greater efficiency.
• Oversaw revenue operation improvement for over 280 walk-in clinics across the country located in Walgreens
• Restructured department for greater efficiency & effectiveness by analyzing current practices and implementing strategic proactive measures that greatly enhanced cash flow
• Overhauled current use of multifaceted, in-depth medical billing software to fully utilize its capabilities and automate the reimbursement process (IDX/GE; Centricity)
• Cash goals unmet until my arrival. Three months after implementing changes cash goals consistently over 200% until departure

• Evaluated local provider environments for process improvement and staff training and education. Employed data analytics, conducted workflow assessment, created process improvement and implemented application.
• Conducted internal chart reviews, and performed on-site billing process/workflow assessment developing strategic solutions based on unique provider situation
• Examined medical documentation and coding for accuracy and HIPAA & general regulatory compliance

Indianapolis, Indiana Area

• Directed electronic and paper billing for 32 facilities throughout the states of Indiana and Michigan for the leading national provider of home healthcare products and services. Developed and delivered implementation.
• Highly successful accounts receivable numbers accomplished
• Largest national DME/ Infusion billing center in the United States
• Implemented interdepartmental feedback loop incorporating QA process from patient intake to reimbursement reducing error ratio 35% and increasing clean claim submission to 98.5%
• Created payer specific, at-a-glance, prequalifying item/service specific cheat sheet forms incorporating payer specific guidelines outlining coverage criteria, eligibility qualifications, prior authorizations and payer.