Maintain server functionality, both at the Kansas City office and around the US.• Effectively communicate with ISPs and site help with any possible server connectivity issues.• Verify Terrestrial Radio Stations are accurately collecting data for clients.• Produce information deliverables for clients to maintain our Service Level Agreements (SLA).• Tour the Kansas City ecosystem to check for possible building damages from weather related incidents.• Effectively collaborate with BDS coworkers to solve network issues and ensure timely product deliverables.

• Maintain server functionality, both at the Kansas City office and around the US.• Effectively communicate with ISPs and site help with any possible server connectivity issues.• Verify Terrestrial Radio Stations are accurately collecting data for clients.• Produce information deliverables for clients to maintain our Service Level Agreements (SLA).• Tour the Kansas City ecosystem to check for possible building damages from weather related incidents.• Effectively collaborate with BDS coworkers to solve network issues and ensure timely product deliverables.

• PC Refresh.• OS installation.• Computer troubleshooting & support of staff to ensure continuing client services.• Conducted meetings with other managers to develop solutions & best practices in the workplace.• Directed a team of 50 individuals & provided continuous coaching to be a highly effective team.• Counseled team members to encourage success and accountability.• Communicate with contractors for repairs and maintenance at the St Joseph store.• Effectively communicate with guests for a smooth shopping experience.