Storm Furmie Email & Phone Number

Portugal

Freelance graphic design, illustration, vector art. Asset production for products, makers and stock websites. E-book graphic design, Digital and downloadable workbooks Illustration and design.

Cape Town Area, South Africa

I assist a seasoned front-end web developer with spec, wire-framing, planning, testing, design elements, costing and client liason (providing a consistent feedback loop).

Cape Town Area, South Africa

eCommerce Payments / Fraud Prevention:I oversaw all things payments, as well as fraud detection & mitigation and chargeback & refund management for all online payments. This was a hands-on role, where I interacted cross functionally with Product Management, Development, Territory Management and Compliance. -Screening user behaviour to identify potential risks. Detected fraud syndicates and abuse patterns from dubious parties.-I worked closely with the development team, acting as the product owner and developing clear requirements, guidance and gave detailed feedback, as features took shape. -Managed payment solutions for multiple territories, increasing global coverage, and providing support and options globally.-Payment vendor/gateway account handling and optimization of existing processes.-Directed and Devised global content for clients and support context for in-house multi-language support staff.-Co-ordination of payment solutions for the distribution of digital products in a global markets and acted as the intermediary between internal departments, providers/vendors, and clients.-Day-to-day operations of company-wide E-Commerce platform with consideration for global market requirements.-Client account handling - inquiries, verifying Internet sales, account verification. -Due Dilligence: Verifications - Client documentation requisition and risk assessments. -Account Review and risk assessment. This involves gaming and non-gaming reviews.

-Market Research - New forms of advertising, new product research, trends and facilitation.-Competitor Analysis - Trends, pricing, promotions, loyalty and traffic of all competitor.-Affiliate Research - Trends, pricing, promotions and competitors-Customer retention and customer drop-off conversions-Fund allocation of customer accounts-Suspension resolution and other customer support tasks when required

-Client Support - queries and concerns via e-mail, telephonically and Online support.-Client account handling - inquiries, facilitating Client payments / Client purchases.-Investigations into debit discrepancies and reconciliation of client accounts.

-Manually processing batch payments-Consolidate batches received and upload on provider’s website daily -Overdue Accounts – Collections-Daily Processing of orders - Data entry.-Stop payment / recalls / rejections.-Bad debt Handling.-Reporting and Allocation of winners totals - payment preparation.

Johannesburg Area, South Africa

-Check import/export documentation to determine cargo contents, and classify goods into different fee or tariff groups-Keeping Records - All goods shipped, received and stored-Prepare Manifests - Container contents, freight weights and number of cargo items-All administrative duties - Typing, Filing, Quotations, Invoicing, counting Cargo for transportation, -Arranging collection of payments and documentation