I provide a warm welcome and positive environment for our guests. I support both the College as a whole and the Student development team. My duties and projects include; managing our prospect tour calendar, Career Day, creating workflow for ordering supplies, managing the kitchen and Bizhub supplies and area, working in Banner by clearing permissions, assigning advisors, clearing flags, and registering students for classes. Speaking with prospects about our college and programs when advisors are not available, Fleet reservations, parking services liaison, print services requests, facilities requests, maintain a understanding of KATE, SLATE, Argos, 25 Live, Archibus and other UTK software. I have been lucky to have also helped with New hire onboarding. By creating and setting up meetings/ trainings for our new hires through their first two weeks. Setting them up for success by competing a key, parking, and IT set up requests before their first day. Most importantly I am willing to help with anything that is needed and seek out opportunities to do so. I am excited for the many years to come and hope to continue to showcase the immense value my role provides.

I provide a remarkable Day 1 experience for our new hires or rehires. I assist with onboarding them to our company, culture, and systems. One of my favorite parts of this role is when I later see them at a company social events, and I get to see their face light is because they “spot” someone they know and have connected with. I also enjoy being that go to person, even if they are not on my team.

Led office coordinators to achieve goals, streamline workflows, and ensure efficient task completion. Develop new protocols to drive profitable outcomes. Interviewed, trained, and monitored new office coordinators, provided weekly progress reports, and developed skills in best practices. Facilitated weekly and bi-monthly meetings to implement new processes and review best practices. Conducted quarterly performance reviews to identify and address areas of growth and celebrate successes. Greeted and engaged patients, explained benefits, collected copays, and scheduled appointments. Optimized clinician schedules to match patient needs. Managed multiple phone lines, emails, and tasks while maintaining a well-organized workspace.