*Developed and supported member and team member retention within the Virginia and Maryland market of 8 fitness clubs*Mentored 7 Member Service Managers and and their Member Services teams by continuous coaching, inspection, support, education, motivation and accountability to expectations around results, systems and processes with priority placed upon execution and optimal performance in home club. *Executed club and regions Retention Plan parenting with Sales Managers and General Managers to achieve attrition targets *Provided tools to improve and develop stronger leadership and management skills *Ensured labor costs are within the budget while adjusting staffing due to seasonal needs in club and area *Provided on-site support and training for all 8 fitness clubs within the area by partnering with National Member Services & Retention team to communicate and execute key retention activities within clubs

Member Experience• Serves members at member service desks, setting an energetic, helpful and friendly tone• Establishes genuine relations with, and connects all members to their interest groups by actively engaging the members in their areas of interest• Interacts with members to obtain feedback on quality of product, service levels and overall satisfaction• Ensures team members understand customer service expectations and parameters Sales & Promotion• Develops and effectively promotes ideas for improving service and profitability to ownership Financial & Budgetary• Responsible for achieving or exceeding monthly and annual department budget and retention goal• Monitors payroll at all member service desks• Takes corrective action as necessary to ensure labor costs are within the budget while adjusting staffing Managerial & Supervisory• Recruits, interviews, hires and oversees training of new Member Service team members• Assesses individual performance, provides feedback, and gives recognition to team members• Facilitates department meetings and trainings for all member services staff• Experiments with new ideas and takes calculated risks to improve member satisfaction and profitability• Continually verifies business plans and actions to have a positive impact on club performance• Builds awareness and support for retention through effective organizational communication and enhanced business reporting of all social and business activities

Within seven months of employment with Life Time, was promoted to another department in a manager role. My previous job requirements are listed below. Assisted the Kids Activities Manager with the overall direction, coordination and management of the Kids Activities Department. Assist with ensuring continuous professional growth and development of Kids Activities team members. Ensure team members provide fun, enthusiastic, and safe programs that encourage member participation through a variety of interactive, educational and/or fitness based programs. Assist in driving departmental performance to reach or exceed revenue goals while achieving operational excellence, and high quality service.Duties & Responsibilities Assist with creating and promoting monthly events and activities calendars Ensure team members continually promote all children's programsAssist with ensuring team members initiate, develop and maintain personalized relationships with members and their childrenEngage children in interactive activities that include storytelling, organized arts & crafts, singing, and gamesAssist in planning program and activity curriculum, and prepares program schedules

Negotiated leases with future tenants and renewed existing tenants leases Ensured tenants and prospects received outstanding serviceMediated and diffused issues with tenantsMaintained properties interior and exterior appearance to the highest qualityConducted tours for office and business suites

Prioritized meetings and schedule appointments with outside vendors to establish a relationshipDelegated task and oversaw employee duties while launching excellent customer service for residents, prospects, and staffPresented property to prospects and regulated move ins and move outs Inspected models and market ready units to communicate service needs to Property ManagerApproved and finalized prospects applications to become new residents