Storm S Elworth Email & Phone Number

Toronto, Ca

• Part of company leadership team, managing 8+ Customer Success Managers• Responsible for $570k of organization MRR• Client retention of 98%+• Client escalations and resolutions lead• Work cross-functionally on company initiatives and projects

Toronto, Ca

Toronto, Ca

• Actively managing a portfolio with over $75,000 MRR of local business accounts + the company's largest corporate account• Consistently having strategic marketing meetings with clients to ensure continuous growth across all our solutions • Regularly carry out training and implementation sessions for clients to ensure full confidence in using our tools• Exceeding KPIs month to month• Mentor, train and support new team members• Implementing, upselling and retaining new company accounts• Introducing and actively improving processes to ensure heightened efficiency for both Customer Success and the rest of departments

Hoorn, Nl

• Spearheaded Social Blue's new Hearing Aid Clinics product into profitability and growth• Regularly set records in client acquisition/growth • Cold call and qualify prospective clients• Support new hires in coaching and setting expectations• Full cycle sales from prospecting, selling, renewing and satisfying client demands

Toronto, Ontario, Ca

• Consistently meeting and exceeding sales targets, performing in the top 15% company wide.• Regularly prospecting clients through 100+ dials per day in order to secure meetings with potential clients and find them the perfect fit.• Work with both new and preexisting clients to find the right setup, customizing the program to fit their specific needs.• Took on leadership opportunities through mentoring and coaching new sales representatives to ensure their success with the organization.• Managing and supporting clients with their independent needs to ensure success and ROI through the platform.• Introduced new acquisition techniques causing $70,000 in sales growth.

Mississauga, Ontario, Ca

Supervise and coordinate over 15 employees and supervisors,involving support, team building, motivation and mentoringstaffManage escalated and complex issues to ensure strongcustomer satisfaction and problem resolutionOversee and ensure efficient and accurate processing ofapplications, cancellationsEnsure at all times a high-level of confidentiality of studentinformation is maintainedTrain staff in customer service best practices, problem-solvingand software applicationAnalyze data and present data to executives to recommendimprovements and inform decisions

Mississauga, Ontario, Ca

Managed customer relationships with the residencedepartment including leading conflict solutions, successmeasures and overall supportDirectly supervised over 15 employees at the residence deskConducted monthly touch points with employees for supportand to discuss performanceProcessed employee time sheets and approvals for work hoursRefined and improved processes in residence admissionsregarding customer experience

Mississauga, Ontario, Ca

Customer representative handling any student inquiries.Answered emails, phone calls and LiveChat inquiries.Scheduled meetings and processed student mail.

Mississauga, Ontario, Ca

Represented the Resident Student Assistants on the Student Housing Advisory Committee, discussing the future of student housing at University of Toronto Mississauga

Suzhou 215021, Jiangsu, Cn

Teaching Assistant for the English Additional Language department in the Junior School. House Tutor at the boarding house, responsible of assisting boarding house students and student staff.

Hba, Political Science And Law, Crime And Society

International Baccalaureate

Education record