Stormy Winters Email & Phone Number

Fort Worth, Texas, United States

Arlington, Texas, United States

Cloud Sorcerer and Guardian of Digital RealmsWithin the ethereal realms of Azure, where the boundless skies of cloud computing meet the solid ground of infrastructure, I hold the title of System Administrator. In this mystical domain, my role transcends mere mortal conventions as I weave the intricate spells of technology to sculpt and safeguard our.

Dallas/Fort Worth Area

The Jedi Knight of monitoring, managing, and supporting the server environment including all physical servers, virtual servers. Performs maintenance, performance monitoring, hardware and software upgrades, and planning for future growth. When necessary, expert marksman with various models of Nerf guns, ping pong, and foosball. Administer O365, email.

Dallas/Fort Worth Area

• The Technology Specialist role provides a premier end-user experience to all Helpdesk contact. Teams up with all areas of the business to appropriately record, investigate, escalate as necessary, and ultimately resolve.
• Manage, resolve, and/or escalate all incoming phone calls, emails, and tickets received while maintaining the highest degree of professionalism and service.
• Document, troubleshoot, and resolve issues within ticketing system.
• Determine severity of issues and prioritize resolution.
• Document known recurring issues and resolutions for efficient handling of future incidents across team, including automation of handling when possible.
• Proactively monitor, identify, isolate, and resolve system problems to avoid impact on the business.

Richardson, TX

• The primary responsibility of this position is providing end user support for hardware, software, and network assistance. Duties consist of handling Help Desk tickets. Software and Hardware support, installation and.
• Troubleshoot and resolve trouble tickets related to technical difficulties with hardware, software, Triage trouble tickets
• Install and configure complex hardware, software applications and to provide support for upgrades and enhancements
• Support warehouse hardware systems, RF Guns, RF Wearables, printers, etc...
• Hardware image configuration management for desktop, laptops, and servers.
• Support 175 seat Call Center for both hardware and software issues

Plano, TX

Configure, install, and troubleshoot the CopTrax In-Car PC Video system. Work directly with customer’s IT organizations and/or with end users to insure seamless integration of hardware and software into the customer’s networks and/or to cloud storage. Design and spec wireless interface equipment where needed for uploading from the CopTrax PC Video system.

Worked as Post Support Lead for Distributor Migration project, migrating approximately 300 systems from Windows XP to Windows Vista Worked as Post Support for Windows Vista migration project for main facility, migrating approximately 3000 systems from Windows XP to Windows Vista Performed hardware and software installations, upgrades, and.

Currently working on a company-wide technology refresh, migrating systems from Windows Vista and Office 2007 to Windows 7 and Office 2010Worked as Post Support Lead for Distributor Migration project, migrating approximately 300 systems from Windows XP to Windows Vista Worked as Post Support Lead for Windows Vista migration project for main facility.

Responsible for pc, win terminal, domain controller, and server installations, upgrades, and maintenance, domain user account, email, and VPN setup and maintenance.Resolve LAN connectivity issues and maintain LAN and Internet connections. Perform LAN/WAN installations, upgrades, support and maintenance. Monitor the overall performance of the operating.

Responsible for pc, win terminal, domain controller, and server installations, upgrades, and maintenance, domain user account, email, and VPN setup and maintenance.Resolve LAN connectivity issues and maintain LAN and Internet connections. Perform LAN/WAN installations, upgrades, support and maintenance.Monitor the overall performance of the operating.

Phoenix, Arizona Area

Provide over-the-phone, remote and/or on-site network support, hardware and software installation and server support for assigned customer group and basic hardware troubleshooting, including hard drive, card reader, memory, printer, touch-screen, CPU and servers as well as verification of network connectivity.Performed configuration and roll-out of over.

Phoenix, Arizona Area

Provide over-the-phone, remote and/or on-site network support.Hardware and software installation. Server support for assigned customer group. Hardware troubleshooting, including hard drive, card reader, memory, printer, touch-screen, CPU and servers as well as verification of network connectivity.Performed configuration and roll-out of over 15,000 systems.

Conducted basic hardware troubleshooting, including hard drive, card reader, memory, printer, touch-screen, CPU and verification of network connectivity.Performed preventive and reactive services on Kinetics' self-service ticket kiosks for America West and Continental Airlines located at Sky Harbor Airport, as well as other airports across the U.S..

Conducted basic hardware troubleshooting, including hard drive, card reader, memory, printer, touch-screen, CPU and verification of network connectivity.Performed preventive and reactive services on Kinetics’ self-service ticket kiosks for America West and Continental Airlines located at Sky Harbor Airport, as well as other airports across the.

Tested drivers for USB 1.1, USB 2.0, and IEEE1394 on Windows 2000 Service Pack 4. Isolated bugs using creative investigation and persistence and worked with test leads and developers to fix them; maintained bug reports in database by updating, regressing and verifying them, as needed.Isolated bugs using creative investigation and persistence and worked.

Tested drivers for USB 1.1, USB 2.0, and IEEE1394 on Windows 2000 Service Pack 4.Tested application compatibility for third parties applications on Windows 98 SE, Windows ME, and Longhorn (Windows Vista - Alpha)Isolated bugs using creative investigation and persistence. Worked with test leads and developers to resolve; maintained bug reports in database by.

Managed escalations and sub-cases to ensure timely, high quality resolution to all issues, focusing on root cause analysis, prevention and knowledge transfer. Provided high-quality technical support to Microsoft Mail customers. Participated in triage meetings to share knowledge with other engineers and to efficiently resolve customer issues. Wrote.

Managed escalations and sub-cases to ensure timely, high quality resolution to all issues, focusing on root cause analysis, prevention and knowledge transfer.Provided high-quality technical support to Microsoft Mail customers.Participated in triage meetings to share knowledge with other engineers and to efficiently resolve customer issues.Wrote technical.