Steven Totten Email & Phone Number

Richmond, Virginia Area

• Function as a WebEOC Administrator within the VERT (Virginia Emergency Response Team), giving technical support for WebEOC users during emergencies as well as non-emergency hours.• Lead Administrator for design, development, deployment and maintenance of WebEOC server environments, Operations (live events) and Training (exercises, training and board development).• Further development of information sharing initiative between numerous WebEOC instances throughout the Commonwealth by utilizing WebFUSION.• Work with VDEM staff to maintain training programs and materials, as well as new and existing WebEOC user accounts.• Host and attend numerous WebEOC-related workgroups in Virginia to help promote and foster more cohesive working relationships between VDEM, VA localities, state agencies, federal and private partners.• Became Logi Administrator as VDEM adopted LogiAnalytics for its reporting software. Utilize this software application to build out graphical reports related to WebEOC data, as well as other databases belonging to VDEM. Also utilize Microsoft SQL Server Management Studio for additional ad-hoc reporting inside of WebEOC database.• Certificates: FEMA IS-701.a, FEMA IS-800.bTechnologies: WebEOC, Mapper, WebFUSION, SQL Server 2005-2008 R2, Windows Server 2003-2008 R2, HTML, CSS, JavaScript, Adobe Photoshop, Microsoft Office 2007, SQL Server Management Studio, Microsoft Visual Studio 2008, Logi Studio

Richmond, Virginia Area

• Worked as a Reservist in the Virginia Emergency Operations Center (VEOC) when called in for emergencies as well as routine work.• Functioned as a WebEOC Administrator within the VERT (Virginia Emergency Response Team), giving technical support for WebEOC users during emergencies.• Utilized HTML and JavaScript to build and customize screens to display specific data within the application.• Helped establish user accounts, positions, groups, group permissions and visibility of data within the application.• Provided technical support and training to various agency representatives during training sessions and exercises.• Assisted in performing tests, revisions and troubleshooting on the system to uphold performance standards, adapt new features and correct any problems. • Performed additional work under the direction of the Project Manager as needed.Technologies: WebEOC, SQL Server 2005, Windows Server 2003, HTML, CSS, JavaScript, Microsoft Office 2007

Augusta, Georgia Area

• Worked with ESI’s crisis incident management system software, WebEOC, an application which provides 911-type emergency response functionality over the Internet.• Worked remotely from Danville, VA and travelled through the Tidewater VA area, Georgia and Florida to meet with customers and perform software installations. • Performed initial installation and configuration of WebEOC with Microsoft SQL Server 2005/2008 as a database. Also performed any additional troubleshooting and maintenance as needed for various customers.• Provided on-site training and consultation for setup and customization of software for new customers. Also provided ongoing technical support for existing customers as needed.• Assisted customers in establishing user credentials; usernames, passwords, groups, group permissions, data views, etc.• Configured pre-loaded data view GUI screens and created customized GUI screens using HTML and JavaScript.• Promoted to Field Service Technician within one year before position was downsized.Technologies: WebEOC, SQL Server 2005, Windows Server 2003, HTML, CSS, JavaScript, Microsoft Office 2007

Danville, Virginia Area

Danville, Virginia Area

Career Studies Certificate, Web Site Design

Associate'S Degree, Microcomputer Specialist

Associate'S Degree, Computer Programming