• Drive organizational growth and performance by fostering strong workplace culture and exceptional communication across all levels of personnel.• Work with cross-functional teams of Analysts, Engineers, IT, and Materials, as well as vendors in multiple locations to ensure all deliverables meet customer expectations.• Project management to include creating and maintaining the backlog of feature priorities and ongoing initiatives that support business and technology goals by translating product requests into JIRA projects with well-defined requirements, scope, dependencies and acceptance criteria.• Oversee content compliance and work closely with Business and Legal Affairs to ensure FCC regulations are met.• Participate in hiring, onboarding, training, performance reviews, and mentoring of employees and interns.• Collaborate to develop reporting and analysis to monitor product progression, identify areas of improvement, influence organizational direction, and define strategy.• Participate in annual budget oversight and operate within budgetary constraints.• Manage the development and scaling of the programming team to review, create and edit content in 14 languages to meet customer delivery requirements. • Continually evaluate and improve existing systems and workflows and leverage evolving technologies to create efficiencies, increase customer satisfaction and meet company goals.

• Provide oversight for all technical aspects of sophisticated closed-captioning systems, which includes collaborating with executive leadership and vendors. • Maintain a quality standard manual and a comprehensive tracking system. • On boarded 3 vendors to assist with the localization of content.• Strategically positioned my team as a valuable resource across the organization to provide expertise on supported applications.• Designed and implemented a project management system to create/track/deliver products to internal and external customers.

• Maintained responsibility for all media received from studios via multiple formats; content deliveries to cable clients; and schedules for domestic and global deliveries. • Performed technical reviews to ensure quality. • Demonstrated analytical abilities by evaluating, troubleshooting, and promptly resolving technical issues as necessary. • Exemplified leadership abilities by recruiting and training new personnel, and establishing SOP documentation for all aspects of daily operations. • Successfully developed a strategic process for captioning media, which entailed performing extensive research, testing software options, and training contractors; the process achieved annual savings of $400K for the company.• Built up team of 20+ contractors to create/edit content.

• Spearheaded multiple software projects, evaluated business systems and user needs, and tested software applications for quality assurance. • Recruited staff and created SOP documentation. • Trained users on internal applications and ensured the timely resolution of their problems.

• Served as the department manager responsible for all bars and bar staff. • Ensured the proper execution of an internal training program. • Managed the submission of sales and labor projections to the Regional Manager. • Maintained responsibility for labor cost control, staffing, scheduling, and service evaluations. • Provided coaching and training for new managers. • Successfully increased beverage sales to over 20% of revenue, while continuously decreasing beverage costs.

• Administered emergency medical care in the field in both combat and humanitarian situations. • Served as a first responder to triage illnesses and injuries to save lives, much like a paramedic in the civilian world. • Trained other soldiers in lifesaver/first responder courses and provide care on base while not deployed.