Shannon Townsend Email & Phone Number

Greater Chicago Area

Chicago, Illinois

Oklahoma, United States

Oklahoma City, Oklahoma

Homewood Suites by Hilton

Hilton Garden Inn Indianapolis Northwest

- Main focus was optimizing key operations to improve overall quality of the hotel through positive leadership and building a team culture.- Implement strategic operations focused on customer service to improve GSS within 90 days or less- Obtain all required business operating permits and licenses - Map all accounting software to the required PMS systems - Build budgets for new hotels- Establish sales and index goals for new team upon acquisition - Cultivate a training program for all new associates to the company for onboarding expectations - implementation of training sessions for company software training on accounting, payroll, and internal systems

Hampton Inn & Suites Davenport

•RFP process – negotiate rates with new and existing accounts in the local area•Forecast on a weekly, monthly and quarterly basis in order maximize revenues and exceed budget guidelines to ensure a consistent flow of GOP and accuracy within 3%•Respond and focus on SALT scores •Create annual budget •Create and maintain strong business relationships with the top 10 business accounts in our local area•Conduct daily team huddles discussing SALT scores and areas of opportunity •Training and mentoring new staff members

Hoffman Estates

Hilton Garden Inn

Schaumburg, Il

Hyatt House

Carol Stream, Illinois, United States

Carol Stream, Il

Duties included:•Part of an award winning team as the #2 Holiday Inn in the State •Established strategies for sales blitz •Interim Sales Coordinator •Trained new employees banquets, front desk and sales•Created new menus for our various wedding packages•Worked in various positions including banquets, housekeeping, sales and front office.