Stoyan Dosev, Mba Email & Phone Number

Sofia, Sofia City, Bulgaria

Optigroup EOOD, part of Joy Optics family, is the official representative in Bulgaria for:Carl Zeiss VisionVisionix Technology (Visionix-Weco-Briot)МARCHON brandsEthnia BarcelonaGigi StudiosBolle BrandsWoehlk Contact LensesRevo SunglassesBreitfeld & SchliekertResponsibilities:- Full P&L responsibility- Boosting B2B sales on the highly competitive optical market- Defining the market strategy for the represented brands- Team motivation and development- Key account and sales team management- Steering up the sales and marketing activities- Negotiations with partnering suppliersAchievements:- Achieved 5 mln EUR in sales - Market leader on the lens market with ZEISS lenses- Double digit growth in all business lines for the last two consecutive years- Set up and integration of the frame business within the organization- Significant improvements in the marketing activities- Stabilization and development of the team

Joy Fashion is the managing company of Grand & Joy Optics retail network- Set up from the scratch of a fully-owned subsidiary of Joy Optics in North Macedonia- Market analysis and business plan set-up- Recruitment of the key team members- Planning of retail store locations and contract signing with landlords- Commercial negotiations with key suppliers- Opening of the 1st store in Skopje under the brand of Grand Optics- Regular supervision of the daily operations, team motivation and organizational improvement

Sofia, Bulgaria

Joy Fashion is the managing company of Grand & Joy Optics which is the biggest retail optical chain in Bulgaria with more than 50 stores throughout the countryAchievements:- Launch from the scratch of several private label product lines such as optical frames, sunglasses, optical lenses for our own network of stores- Gain significant market share of new clients for our stores through the private label lines- Successful negotiation with vendors, follow up of logistics, etc.- Creation of merchandising materials for the stores along with short trainings for the teams- Launch of content for the digital marketing platforms

Sofia, Bulgaria

Chromeye is a boutique digital agency in which creativity, technology and media come together. Our team creates a state-of-the-art ad content management platform Streameye to help our online active clients.Responsibilities: - expand and diversify the client portfolio- develop and improve sales & marketing processes- launch of a new SaaS tool for the international markets- implement new servicesAchievements: - signed contracts with international clients- CRM implementation, new commercial website introduction - launch and follow-up of digital marketing activities in the social and professional networks

Telus International is the business process outsourcing subsidiary of the Canadian telecom company Telus. Responsibilities: - Responsible for the post-sale EU customer service of a hi-tech NASDAQ company which is the global leader in its industry (project-based)- Delivery of exceptional customer experience to the end-clients- Responsible for achieving of SLAs and complying to the SOW- Improvement of the account`s revenue and profitability - Customer relations management - Preparation and analysis of regular reports for the management- Identification and implementation of new business opportunities- Coordination of supporting activities for the team with internal and external departmentsAchievements: - Achieved 12% growth in the account`s revenue and 7% profitability improvement - Launch of new services- Constantly achieving CSAT scores above 90%- Decreased team`s attrition rate and reached engagement level of 85% for 20 FTEs.- Introducing of KPI dashboard tool

Sofia, Bulgaria

Essilor is the global leader in the production of optical lenses and medical devices for the eye care market.Responsibilities:- Responsible for business development, sales and customer service in Bulgaria with reporting to the regional HQ- Develop and implement the sales and customer service strategy of the Company for B2B and B2C channels in close cooperation with Marketing, Finance and Logistic teams- Implement and follow the annual budget and targets of the Company- Team leadership and motivation, KPI management- Key accounts management - Develop contacts with existing and expanding to new customers- Preparation and participation in tenders- Budgeting and forecasting responsibilities- Competitors analysis and market research for growth opportunitiesSummary:- Achieved 3 mln EUR annual sales- Leading and developing sales and customer service teams responsible for 300 customers- Highly- efficient teams with integrated KPI system for performance measurement

PwC is one of the Big 4 companies in the financial advisory and audit industry. Audit and advisory projects in financial institutions and pharmaceutical companies (more than 15 clients). Advisory projects in government institutions.Financial Statements Audit, Data Analysis, Industry Research

Hebrosbank is one of the leading commercial banks in Bulgaria. Participating in negotiations and execution of bank loans to small and medium enterprises mainly from Sofia and western Bulgaria (more than 20 customers).

Student-run NGO at the Faculty of Economics and Business Administration at the Sofia University "St. Kliment Ohridski". Responsible for Alumni Club project.

Assisting in the organization and execution of Master Business Classes projects.

Master Of Business Administration (Mba)

Master Of Business Administration (Mba), Business Administration And Management, General

Courses included: Decision Making, Managerial Economics and QM, Marketing Management, Financial & Managerial Accounting, Financial.

Msc, Strategic Management

Graduated in Feb 2008

Bachelor, Business Administration

Activities and Societies: Business Club, Balkan Case Challenge

Education record