• Attracting new business; effectively balancing profit and customer satisfaction• Retaining existing business through customer engagement and alignment of objectives, refined solutions and identifying growth opportunity• Development of software and process to offer value added services• Improved P&L positions through continuous improvement methodologyThe following business functions come under my remit of responsibility:• Sales & Business Development• Marketing• Solutions Design• IT & Software• Regulatory Compliance & Fleet InsuranceKey Achievements (10/17-Present)• Development of organisational strategy and growth plan alongside granular roadmap to achieving it• Onboarding 3 new significant contractual accounts from Summer 21• Negotiation and renewal of 2 key customer accounts with corresponding improvements in operating margin• Improvement program that has reduced vehicle incident rate through an holistic approach; targeting driver training through behavioural telematics data and safety camera footage, effective recruitment and comprehensive induction program• Provision of daily dashboard reporting (MS PowerBI) to Operational teams targeting improvement opportunities from multiple data sources (Transport Management System, Telematics system API, Tachograph Analysis Software)• Development of integrated approach to telematics and fleet planning / scheduling. 8.1% fuel saving achieved through effective use of telematics data and refinements to CSL’s bespoke Transport Management platform: https://telematics.tomtom.com/en_gb/webfleet/knowledge-centre/case-studies/long-haulage/corporate-solutions/

Role:As Senior Analyst I manage the Solutions Design, Continuous Improvement, Supplier Development (4pl), IT and Compliance functions. Solutions Design – On site collection of qualitative and quantitative sales order, warehousing and distribution data. Using a range of tools to model and cost solutions; identifying, and exploiting savings. Creation of clear and concise reports and proposals and presentation to customers and clients at all levels.Logistics Software Development - New contract implementations to the design and development of custom built collaboration and scheduling system. Ongoing development of system including integration with telematics system and improvements to increase supplier and customer use of the system.Continuous Improvement – Manage Lean Six Sigma CI system that streamlines existing operationsProcess, Value Chain Mapping – Process mapping and improvement for internal continuous improvement initiatives and as a part of Solutions Design, Business development activity.Supplier Base Development – Management of the Supplier Development team; 400 suppliers. Identifying capacity and predicting outcomes from new business, existing business forecasts. Monitor and evaluate systems. Control cost whilst maintaining high service levels.IT Management (Infrastructure and Software) – Manage the organisations IT team. New software development and procurement of new software where need has been identified in CI process.Business Development - Involvement as subject matter expert throughout sales process. Key role played in a number of contract wins.Procurement – Management of the companies diesel spendChange Management - Successful in implementing a number of cost saving initiatives through effective use of change management tools.Compliance Management - Manage the compliance of the company’s fleet (60 LGV) and drivers (70+) as Transport Manager for operating centres; supervising organisations Compliance Manager.

• Management of operations team at HQ (Solihull), Nechells (Birmingham) working for a variety of customers. Reporting to Operations and Finance Directors• Responsible for the distribution of materials from Kent and Birmingham for delivery to UK, Europe and Ireland• Responsible for the collection of materials for delivery to Birmingham and Kent from UK locations• Responsible for 3 warehouses in Ireland (4th party) using our WMS system arranging for deliveries in from UK, outbound call offs and stock checks / reconciliations• Responsible for formulation of rate matrix and new rate requests for delivery / collection locations• Manage suppliers performance and produce KPI reports weekly against targets• Production of daily revenue reports to Finance Director• Analysis of operations suggesting / implementing improvements as necessary

- Vehicle planning and scheduling- Maintenance planning- Driver management- Warehouse management- Stock reconciliation- Customer service- KPI reporting