Stephen L. Email & Phone Number

Palo Alto, California, US

Got It AI is a conversational AI startup developing enterprise ready generative AI chatbots, incorporating large language models (LLMs) such as OpenAI’s ChatGPT, Google’s PaLM, or open-source LLMs to deliver enterprise class products.As a product and customer operations lead at Got It AI, I oversaw strategic initiatives related to customer success.

San Francisco, California, US

As an operations manager in Lime’s largest North American market, I managed a team of 60+ Operations Specialists in a 24/7 business; creating new hire and training programs. One of my main priorities involved boosting team morale and fostering a positive working environment; promoting open communication between third party contractors and upper-level.

San Francisco, CA, US

In this position, I oversaw the operations side of Square’s retail and eCommerce business in North America (30+ retailers, 40 thousand stores), while also supporting and implementing best practices in international markets. I held a multifaceted role, focusing on strategizing product launches within retail channels and managing relationships with retailers.

Tysons Corner, VA, US

I developed dashboards for Apple, Inc. that analyzed and segmented power consumption into specific business sectors and locations in order to implement ways to decrease energy waste.Responsibilities involved resolving issues with client’s data warehouse structure by creating test reports, analyzing SQL queries, and performing data architecture on client’s.

Tysons Corner, VA, US

In this role, I was responsible for the technical support of our existing clients and consultants, resolving all front-end (user interface, web) related business intelligence software issues and implementing improvement plans to prevent future issues.

Ann Arbor, MI, US

• Validated entire work processes for the Pediatric Respiratory Care sector through time standards
• Evaluated and analyzed work flow for all respiratory physicians to minimize non-value added time
• Provided upper management with data to decrease patient contact time from 250 to 180 minutes/24 hrs of service to match the AARC national standards

• Nexcon Technology manufactures various parts that revolve around the battery pack for laptops, mobile devices, and energy efficient vehicles.
• Conducted evaluation project with CEO and Vice President to assess globalization, initiating development of internal workshop aimed at strengthening technical and social skills of employees
• Identified improvement opportunities in assembly process, communicated results to CEO of Intertech; results led to redesigning of factory layout and integrating employee incentivest
• Assisted in interviewing potential employees and assessing their specific skills

Bayport, Minnesota, US

• Created internal bottom-up cost models for various areas of assembly workflow; analyzed Bill of Material dimensions to reduce annual material waste
• Presented project results and recommendations to the CEO and upper management teams; resulted in being offered full-time position
• Collaborated with the Human Resources and Communications department to write and edit articles for the monthly news article that was distributed company-wide