Stephen L. Email & Phone Number

Palo Alto, California, Us

Got It AI is a conversational AI startup developing enterprise ready generative AI chatbots, incorporating large language models (LLMs) such as OpenAI’s ChatGPT, Google’s PaLM, or open-source LLMs to deliver enterprise class products.As a product and customer operations lead at Got It AI, I oversaw strategic initiatives related to customer success, client/product solutions, and product optimization. I worked closely with business, product, and engineering teams to collaborate on how to successfully launch our product with midsize to large enterprise customers; responsible for winning our first paying customers as well as optimizing pilot programs with Fortune 500 companies for potential partnerships and/or acquisition. In addition, I was responsible for the entire customer lifecycle - overseeing sales, contract negotiations, onboarding, account management, and customer satisfaction/success.

San Francisco, California, Us

As an operations manager in Lime’s largest North American market, I managed a team of 60+ Operations Specialists in a 24/7 business; creating new hire and training programs. One of my main priorities involved boosting team morale and fostering a positive working environment; promoting open communication between third party contractors and upper-level management, recognizing individual contributions, and providing opportunities for growth and promotions. I also took responsibility for creating positive relationships with local law enforcement and nonprofits by creating and standardizing company processes and policies to follow local regulatory laws, and leading local events, such as Lime’s First Ride Academy, to educate and promote scooter safety to the general public.

San Francisco, Ca, Us

In this position, I oversaw the operations side of Square’s retail and eCommerce business in North America (30+ retailers, 40 thousand stores), while also supporting and implementing best practices in international markets. I held a multifaceted role, focusing on strategizing product launches within retail channels and managing relationships with retailers and 3PL (third-party logistics) companies. As Square had just undergone an initial public offering (IPOed) after I joined, my responsibilities involved collaborating with various departments to build and scale operational processes within a fast growing company; from negotiating contracts and onboarding Square's largest distributors, generating substantial revenue, to establishing standard operating procedures (SOPs) and service-level agreements (SLAs) for distribution partners and 3P warehouses, significantly reducing inventory liability and order fulfillment penalties.

Tysons Corner, Va, Us

I developed dashboards for Apple, Inc. that analyzed and segmented power consumption into specific business sectors and locations in order to implement ways to decrease energy waste.Responsibilities involved resolving issues with client’s data warehouse structure by creating test reports, analyzing SQL queries, and performing data architecture on client’s Microsoft SQL Server.

Tysons Corner, Va, Us

In this role, I was responsible for the technical support of our existing clients and consultants, resolving all front-end (user interface, web) related business intelligence software issues and implementing improvement plans to prevent future issues.

Ann Arbor, Mi, Us

• Validated entire work processes for the Pediatric Respiratory Care sector through time standards• Evaluated and analyzed work flow for all respiratory physicians to minimize non-value added time• Provided upper management with data to decrease patient contact time from 250 to 180 minutes/24 hrs of service to match the AARC national standards

Nexcon Technology manufactures various parts that revolve around the battery pack for laptops, mobile devices, and energy efficient vehicles. • Conducted evaluation project with CEO and Vice President to assess globalization, initiating development of internal workshop aimed at strengthening technical and social skills of employees • Identified improvement opportunities in assembly process, communicated results to CEO of Intertech; results led to redesigning of factory layout and integrating employee incentivest• Assisted in interviewing potential employees and assessing their specific skills

Bayport, Minnesota, Us

• Created internal bottom-up cost models for various areas of assembly workflow; analyzed Bill of Material dimensions to reduce annual material waste• Presented project results and recommendations to the CEO and upper management teams; resulted in being offered full-time position• Collaborated with the Human Resources and Communications department to write and edit articles for the monthly news article that was distributed company-wide