Multi-Skilled Technology Professional Adept at Driving Revenue Through Requirements and Specifications, Sales Enablement and Customer Success on Complex Solutions and ApplicationsPROFESSIONAL PROFILE: I am a high-integrity solutions architect with a unique singular focus on customer delight. I consider myself to be a technical professional at heart but without the pretense and jargon commonly found in complex applications and deployments. In every role or on every engagement, I have always been masterful at translating customer requirements into supplier specifications and bridging the gap between the end user and technical teams. I am confident and comfortable whether working on system design, configuration, troubleshooting or technical issues—always in a manner that inspires customer confidence, leads to future revenue opportunities and retains accounts. Customers, I believe, would find me to be an unflappable leader-manager with a track record of demonstrated results in delivering engagements on plan and on budget—earning accolades from stakeholders along the way.KNOWLEDGE BASE:► Technology Solutioning: Specification, Design, Configuration, Deployment, Delivery and Support► Cloud: Microsoft® Azure | Amazon Web Services (AWS) | VMware® | Process Automation | CloudOps► Networking: Architecture, Protocols and Technologies (i.e., TCP/IP, DNS, DHCP, VPN and Firewalls)► Security: Cloud, Encryption, Network Security and Frameworks (i.e., JITC, PCI DSS and HIPAA)► Knowledge Transfer: Authoring Documentation, User Guides and As-Built Materials► Telephony: Session Initiation Protocol (SIP) | Computer Telephony Integration (CTI)► Database Platform: Structured Query Language (SQL) | MySQL | PostgreSQL► Software Development and Microservices: DevOps | Docker | Kubernetes ► Telephony Hardware and Software: Avaya | Verint® | NICE | Cisco®► Training: Technical Training for Customers and End Users► Project Management: Agile MethodologyLET'S CONNECT:I am always eager to connect with similar professionals to explore mutual opportunities and network. Reach me via LinkedIn. Thank you.
Listed skills include Ivr, Unified Communications, Avaya, Sip, and 40 others.
