Responsible for developing our Mobility Products and Services. For CompuCom and Tech-Zone Platinum Elite Solution Provider in the AT&T Partner Exchangehttp://compucom.com/Managing-Mobility-A-2-Minute-Explainer

Inherited a Great Plains ERP implementation that was behind schedule, and due to go live in 7 weeks. GL/AP/AR modules were delivered on time, with Manufacturing two weeks later.Designed, Proposed, and Delivered the IT Information model with database and presentation layers that supported the 360 Customer View and Business Intelligence. This solution is used by Executive, Sales, Operations, and Development management to ensure that we are building products using the just-in-time model. We were successful in reducing warehouse inventory by 45%. Core technologies in the model are Salesforce.com, SharePoint, SQL Server, and VMWARE.Key player/advisor to the Product Management organization. We designed, marketed, and sold Enfora's first deployment of an Enterprise software application N4A for our customers. The N4A platform has the ability to run on multiple platforms, including Amazon AWS EC2.Chair a Business Prioritization Committee, consisting of Sr. and Executive level staff. The governing theme of the meeting is to ensure that IT is working on projects that the business needs.

Responsible for managing the Oracle ERP Applications Suite. This role included direct supervision of Business Analysts, DBA's, and Developers. (both onshore and offshore) Successfully steered the organization through an upgrade of the suite from 11.5.9 to 11.5.10. This included complete regression testing of our customized code. The entire upgrade was completed within five months and had a zero negative impact to the monthly financial closing process. Indirectly reported to the Internal Audit committee for Sarbanes Oxley compliance of IT-ERP controls.Successfully managed the Messaging and IT helpdesk teams. Our team redesigned the Lotus Domino infrastructure from twenty-two windows servers around the world to a local Sun Solaris cluster in Dallas. Resulting in an annual expense savings of over $600K. Worked closely with the Sales Executives to deliver Salesforce.com within three months.

Reduced WAN operational expense by $12M annually by utilizing a carrier diverse IP-based routed infrastructure. This included locations from N. America, APAC, and EMEA.Delivered a managed Information Security discipline to support the Sarbanes Oxley initiative. This included Policy & Procedure updates, and a Risk Control MatrixManaged a project to deliver McAfee ePO to over 5,000 endpoints. As a result of this effort the famous code-red and Nimda outbreaks had very little impact on our environment.In an effort to reduce the cost of our corporate development resources by over $25M annually I was tasked to install a Data Center in Bangalore India. This project was completed on time and on budget and allowed i2 to successfully survive the economic downturn in 2002-2003.

Held various positions throughout the term, to support the Direct business model at Dell. Managed a team of full time employees and contractors that supported a 9000+ seat Contact Center, plus a 19,000+ station PBX supporting the Americas region. The core technologies as part of this solution were; seven AVAYA G3R's, Nortel SL-100, Cisco/GeoTel ICM and Conversant IVR. All call detail was integrated into an SQL Operational Data Store. The Business Segments used this data to track the effectiveness of marking campaigns. The team won numerous internal awards for this solution.As a result of the Dot.com boom, we had to develop an onboarding/move process that allowed us to quickly enable employees to be productive. We had a very good success rate, and was personally thanked and rewarded by Michael Dell for our efforts.

ENSERCH was the parent company for Lone Star Gas, Lone Star Pipeline, and Enserch ExplorationSuccessfully converted fifty-three offices across the state of Texas to a Client Server architecture. Improved the Customer Experience measurement was critical for Lone Star Gas, as all rates were governed by municipalities. These metrics were a key part of the rate plan.

Designed and installed the CTI platform for the General Bank call center. We utilized Rockwell ACD, Intervoice VRU's, and the AT&T Advanced 800 features platform. These technology innovations help deliver the automated Bank-by-Phone application, reducing the General Bank operating expense by $1.2M annually.