Shawn T. Email & Phone Number

-Resolved complex customer issues in a timely manner while maintaining positive relationships with clients.-Generated and presented reports to senior management on account performance.-Streamlined processes for greater efficiency and cost savings.-Maintained files and filing, keeping sensitive information confidential.-Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records. -Compiled and entered data into various databases to ensure accuracy and completeness.-Served as primary point of contact for facilitating operational and administrative inquiries.-Monitored daily operations in order to ensure efficient workflow processes were being followed.-Established professional and collaborative working relationships with company associates and external parties.-Resolved issues, escalating major conflicts and concerns to appropriate personnel.-Prepared documents for meetings including agendas, handouts and other materials.

-Established operational policies, procedures, standards, and objectives in alignment with organizational goals.-Developed and maintained relationships with customers and vendors for successful project completion.-Utilized problem solving skills to anticipate potential risks or obstacles within the organization.-Oversaw maintenance of facilities, equipment, vehicles and machinery used in operations.-Managed the daily operations of multiple departments to maximize efficiency.-Identified opportunities for increasing productivity through increased automation or other strategies.-Evaluated operational costs and identified areas of improvement.-Spearheaded multiple projects from concept through completion while successfully managing budgets and timelines on each project.-Managed day-to-day operations of the office, such as ordering supplies, maintaining equipment and managing calendars.-Provided administrative support for executive staff, including scheduling meetings, preparing agendas and taking meeting minutes.

-Executive Assistant to CEO, COO and VP of Engineering-Maintained files and filing, keeping sensitive information confidential.-Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner.-Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records.-Assisted in the preparation of presentations using Microsoft Office Suite applications such as Word, Excel, PowerPoint .-Maintained database of client contact information with accuracy and attention to detail.-Maintained office inventory by assisting with supply orders.-Resolved issues, escalating major conflicts and concerns to appropriate personnel.-Assisted the executive management team in making informed decisions by providing timely and accurate administrative support.

-Business Manager for company's high net worth clientele-Liaising with attorneys, tax accountants, artist managers, tour managers, banks, mortgage lenders and underwriters, investment managers, insurance brokers and vendors on client’s behalf in order to make deals, secure best possible rates, and maintain accounts-Creating and maintaining budgets, managing cash flow, overseeing household projects and accounts -Banking, managing funds, and bill payments -Consulting with brokers, reviewing and maintaining proper insurances for both individuals and companies-Overseeing mortgage and auto loan from application and underwriting to close or issuance of funds-Registration of new business entities and renewals-Provided clientele with strategies for credit building-Visa Coordinator – advised clients on visa types, requirements and timelines; prior visa retrieval, research, via application package prep, managing timelines and follow through to issuance of O1 and O2 visas-Immigration planning covering residence, identification, and tax as it relates to work visas-Successfully managed multiple projects simultaneously within budget constraints.-Negotiated contracts with vendors to ensure cost savings while maintaining quality standards.-Spearheaded multiple projects from concept through completion while successfully managing budgets and timelines on each project.