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- Process management: Describing and adjusting HR processes to improve company standards, meet legal framework and to maximize the benefits of all stakeholders (MS Visio, ARIS Modellierer)- Change management: Analyzing and implementing new software solutions (usually in SAP HCM - PA, PY and PT module) based on user's needs and legal changes. Transferring the end user's needs into the IT concept understandable for the developer. Performing cost-benefit analyses. (ITSM)- Project management: Participating and having responsibilities in various mostly HR related projects such as SAP implementation, Time evidence (time booking of all Kaufland employees), Payment manager implementation, Meal tickets implementation...- Quality management: Preparing test cases, test scenarios and documentation. Coordinating and performing tests (ITSM, HP ALM)- Incident management: Incident analyses, registration and further processing. Describing impact of suggested solutions to both developers and also end users. (ITSM)- User management: Maintaining user accounts and role assignments (IDM)- Data reporting- Providing consultations and supporting the end users and developers.