Cynthia C. Email & Phone Number

Columbus, Oh, Us

Maintain a comprehensive calendar of outreach activities, encompassing community events, faith-based initiatives, workshops, appearances, and various communication opportunities.- Prepare an annual calendar to strategically plan and organize community outreach activities, ensuring alignment with organizational goals.- Establish and nurture relationships with existing and potential collaborative partners to enhance outreach efforts and foster community engagement.- Schedule regular outreach exhibitions aimed at educating employees on community responsibilities and promoting active participation.- Coordinate legal clinics in partnership with community organizations to provide essential services and support to those in need.- Organize team meetings and staff training sessions, attending management meetings as required to align outreach objectives with overall strategy.- Meet regularly with outreach project partners to provide updates, discuss progress, and collaboratively plan future initiatives.

Whitehall, Ohio, United States

Responsible for driving growth and revenue for a startup treatment center and developing and implementing effective sales and marketing strategies. I am the primary point of contact for potential referral sources, and I work closely with the admissions and clinical teams to ensure that patients receive high-quality care.I provide professional local support to establish, maintain, and develop relationships with individuals with substance use and mental health disorders. This includes but is not limited to individuals in active addiction, struggling with mental health needs, their families, support team, and referents. I work to identify new business opportunities within an assigned territory and also operate within all facets of the treatment experience for a client, their support team, and any referral sources. Conduct community-based presentations to highlight services and drive business developmentCompile competitive data and analyze it within the assigned geographical regionI attend substance abuse and behavioral health industry-related trade shows as assigned.Track and report on referral activities, market trends, and competitor insights to management.Routinely and professionally collaborates with external agencies and providers of service in such areas as mental health and substance abuse to implement an effective, safe, and individualized discharge plan.Coordinates and facilitates safe and appropriate discharge plans for patients, which include case management referrals and follow-up with inpatient or outpatient appointments, which will address patients' identified needs.Responsible for coordinating referral follow-up and coordinating with post-discharge referrals to confirm patients’ next level of care Effectively and ensured efficient transitions to aftercare.Ability to research and create linkages based on patient needs.

Columbus, Ohio Metropolitan Area

Sourcing and screening prospective travel nurse employees throughout the United StatesBuilding a pipeline by sourcing and screening prospective travel nurse employees throughout the United States, obtained through cold calling, company-generated leads, a proprietary company database, referrals, social media, etc.Matching candidates with opportunities at client hospitals and healthcare facilities located across the countryNegotiating compensation packages including hourly wages, bonuses, and optional company-funded travel and housing arrangementsWork with internal credentialing and compliance staff to ensure that the nurses meet the standards for our clientsCollaborate with internal travel department personnel to make safe, comfortable, and cost-effective travel and housing arrangements for confirmed assignmentsWork with Payroll and Employee Support Specialists to ensure that travel nurses on assignment are compensated accurately and on-timeWork closely with management, clinical, HR, and legal personnel to address and resolve performance-related issues when necessary with nurses on assignmentAchieve daily, weekly, monthly, quarterly, and annual activity metrics and performance targets

Columbus, Ohio Metropolitan Area

Assessed, optimized, and elevated operations to target current and expected demands.Collaborated with staff to maximize referral source satisfaction, streamline procedures, and improve bottom-line profitability.identified, partnered, and fostered relationships for client referrals within the hospital, primary care, psychiatric, and community health sectorsDeveloped referral source target categories and strategies for prioritizing efforts to reach referral sources; utilized 360 and other methods to obtain feedback on referral source relationshipsIdentified appropriate metrics; created reports which analyze and communicate the effectiveness of effortsTook an active role in identifying the geographic scope of the market and the need for specific programming in the client's facilityDeveloped annual budget and process for measuring the effectiveness of marketing expendituresDeveloped and implemented community workshops and seminars as appropriateCollaborated closely with Care Coordination Department on data collection, referral source tracking, follow-up, call quality, and assessment outcomesEnsured marketing materials and collaterals were effective in delivering the message and meeting quality standardsProvided targeted input on staffing and business management plans to optimize implementation and day-to-day oversight.He authored and revised enterprise requirements, cost assessments, and functional specifications to facilitate revenue increases.Assisted clients by delivering specialized business consulting and re-engineering services.Put together complete business plans for upcoming and established companies.Conducted business analysis on internal and external forces that affected business to determine competitive analysis ( Porter Five Forces, SWOT, VRIO, Value Chain)Conducted recruiting plan & succession plan strategy reportsDevised Total rewards strategy reportsSourced and recruited candidates via social media and job boards for client needs

Orlando, Florida, United States

Ensured client records were entered and maintained in an accurate manner and by HIPAA guidelines, policies and procedures, and regulatory requirements, utilizing electronic medical recordsUtilized Coding and Billing for insurance clientsDatabase management for all insurance types includes onboarding new clinicians, applications for CCCF to new insurance providers, updates, and attestations.Performed trauma-informed organization data processing and coordination as part of the implementation teamProvided case management support to HCS clinics and BHSAssisted with Genoa telepsychiatry platform facilitation, general tech support, and reportingProvided Psychological First Aid crisis intervention support to ministries staffReceived and triaged calls from the general public and stakeholders using exemplary telephone skills with hospitable demeanor, professionalism, and consideration for the emotional and psychological state of the callerPerform required telephone intake assessment; triage with the director to determine the appropriate level of care, clinical expertise, geographic determinants, and any/all additional support-related needsFacilitated service connections, whether inside Catholic Charities BHS or with a proper referral source, to benefit clients servedScheduled and confirm client appointmentsScheduled and facilitated logistical needs of community education training and meetingsInitiated oversight of supply purchasing to ensure that expenses were maintained within the budgetary guidelines of the programAssisted the Program Director with marketing and public relationsProvide on-call coverageInterfaced positively with contracted counselors, community providers, inspectors, public representatives, and community partners

Indianapolis, Indiana, United States

Negotiated between sellers and buyers over property prices and settlement deals.Analyzed housing markets and identified potential buyers.Reviewed final real estate transactions and accurately reconciled funds.Prepared market analysis statistics and bid presentations for buyers and sellers.Recruited entry-level agents with high growth potential via cold calling, emailing, networking events, or other forms of communication to round out our real estate sales teamEstablished a proven recruiting process for finding and vetting candidates to ensure they are qualified and scale up the recruiting programMaintained clear records of all applicants, their interviews, and data from their application to streamline the candidate pipeline and keep applicant information privateManaged the hiring process, set up interviews, made decisions based on who you found to be the best fit for our team and culture, and followed up with candidates who were not selectedThey have trained and developed agents on consultative sales techniques while assessing buyers' needs to provide relevant properties.Managed real estate transactions from initiation to closing.Collected rent and other property fees from tenants and individual ownersPaid property expenses, including taxes, mortgages, payroll, insurance premiums, and maintenance costsOversaw all property management operations, including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, audits, etc.

Indianapolis, Indiana, United States

Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan.Executed loan origination process, including ordering credit reports, appraisals and preliminary title reports.Performed daily maintenance of loan applicant database.Educated customers on variety of loan products and available credit options to promote valuable decision-making.Adhered to all federal and state compliance guidelines relative to retail mortgage lending.Met with applicants to obtain information for loan applications and answer questions about processes.

Indianapolis, Indiana, United States

Coached team members on metrics and consumer experience behavior identification to improve satisfaction ratings.Facilitated individual coaching sessions with CSRs to realign productivity goals.Reduced process lags and effectively trained staff on customer satisfaction protocols and first call resolution best practices.Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.Retained top talent by authoring and conducting team performance evaluations for corrective action planning.Delivered constructive call process feedback.Set and managed performance benchmarks for call center employees.

Indianapolis, Indiana, United States

Communicate with potential applicants by phone, email, or in person• Screen resumes and interview candidates for various positions within an organization• Create job announcements that list requirements for each job, such as desired work experience, education, and job skills• Apply principles of behavioral interviewing to access the qualifications of candidates• Investigate referrals, references, and social media sources to formulate a well-rounded view of applicants• Establish and maintain professional relationships with colleges and local organizations to participate in job fairs or networking events• Prepare attracting hiring packages and communicate with selected applicants to offer employment

Columbus, Ohio Metropolitan Area

Effectively communicate expectations, consequences, changes, policies, and procedures.Provide motivation for the successful accomplishment of the assigned team’s quality standards and goals.Monitor floor activity and calls to assist employees.Provide ongoing feedback to employees regarding files, performance, and improvement opportunities.Diffuse escalated calls, negotiate, and create solutions for resolution.Present, promote, and support all new initiatives.Accurately project and achieve daily, weekly, and monthly revenue goals.Accountable for all decisions, actions and directives with respect to job responsibilities.Manage and track account settlements and/or accounts closed by Client within established guidelines.conduct monthly audits to ensure that accounts have been executed in compliance with Client’s requirements.responsible for monthly Client reporting and processing of returned accounts for review, offers in compromise, reconsiderations, charge offs, 1st and 3rd party levies, pending refund reports, and payment plan reports.Knowledge, understanding, compliance, and enforcement of all applicable Federal, State, and Local laws and regulations relating to job duties.Responsible for respective department’s overall performance and for motivating team to exceed department goals and objectives.Accountable for all decisions, actions, and directives with respect to job responsibilities.Responsible for progressive discipline with regards to attendance, performance and all aspects of company policy up to and including termination.Telemarketer

Ensured the smooth and efficient administration of care while maintaining the quality and integrity of services.Assisted the Counselors, Therapists, and Administrators in setting the tone for the facility to ensure routines and schedules were being followed and met.Participated in developing and maintaining a therapeutic environment for residents as well as assisting residents in accomplishing treatment goals.Assisted in the admissions of residents, including orientation, intake assessment, urine screen, protocols, and recurring assessments, and secure search/storage of personal property.Understanding of and strict adherence to Joint Commission and facility resident care standards.Completed thorough documentation in EMR for best patient outcomes of resident's daily progress.Walked through the facility and established a consistent presence and awareness of residents' behavior.Positively interacted with residents and provided support, de-escalation, and crisis intervention when needed.Transported residents to community resources, grocery stores, and physician appointments.Encouraged socially acceptable habits and behaviors (i.e., personal hygiene, grooming, table manners).Enforced policies and procedures and held residents accountable.Facilitated groups as needed, program activities, and maintained residents' schedules.Conducted COWS/CIWA assessment, interaction, observation, and documentation of residents.Assisted in resident's discharge, facilitated resident's transportation and continuity of care with next level of care facility.Lead residents on walks, hikes, and sports outings for physical wellness.

Columbus, Ohio Metropolitan Area

Deliver scripted sales talks to describe picture packages to persuade potential customers to purchase and make appointments for their photography sessionContacts private individuals by telephone to solicit sales for Photography sessionsDescribes photography packages along with pricesObtains client contact information and enters orders into databaseAdjusts sales scripts to target customer interests and needs betterAnswers telephone calls from potential consumers approached through adsSchedules photography appointments for photographers to present photography opportunities to prospective customersConducts market or client surveys to gather data about potential customersResponds to consumer questionsContributes to teamwork by achieving branch goals

Doctor Of Philosophy - Phd, Clinical Psychology

Activities and Societies: National society of leadership and success Delta alpha pi honor societyAdmitted with a start date of October 9.

Master Of Business Administration - Mba, Business Administration And Management, General, 4.0

Activities and Societies: National society of leadership Honor society Delta alpha psi honor societyadvanced degree that provides.

Juris Doctor, Law

Constitutional law Civil procedure Contract law Criminal law Property law Torts Legal research and writing

Bachelor Of Business Administration - Bba, Business Administration And Management, General, 3.7

Activities and Societies: Golden key honor societystrong academic foundation in core business functions including general business.

Bachelor'S Degree, Psychology, 3.9

Computer Science

Bachelor Of Arts - Ba, Industrial And Organizational Psychology, 3.5

scientific study of human behavior in organizations and the work place. The specialty focuses on deriving principles of individual, group.

Bachelor Of Business Administration - Bba, Business, Management, Marketing, And Related Support Services, 3.9

undergraduate study in the fundamentals of business administration, usually including advanced courses in business analytics, business.