Stratis Papageorgiou Email & Phone Number

Greece

Athens, Attiki, Greece

Lead and manage a team of 16 Customer Service Agents, ensuring adherence tocompany standards and objectives, while providing coaching and training as needed.Set and track performance goals, reporting progress to upper management andaddressing training needs to enhance team effectiveness.Ensure timely resolution of customer inquiries and complaints, addressing negativefeedback from satisfaction surveys.Escalate technical issues and oversee equipment maintenance for optimal functionality.Contribute to Customer Service recruitment and uphold company values in allinteractions.Collaborate with Business Development teams on Training Centers and candidateinquiries.

Manage accounts in Attika, Central, and Southern Greece, serving as primary contact.Conduct competition analysis and negotiate sales to maximize revenue.Resolve commercial and technical issues promptly to ensure satisfaction.Plan monthly client visits, provide product training, and drive sales growth.Handle client requests, escalate as needed, and prepare account reports.Communicate progress to internal and external stakeholders.Ensure timely delivery of solutions meeting customer needs.

Greece

Coordinate and train a regional team of 75 individuals, including Supervisors, BrandAmbassadors, Sales Promoters, Merchandizers, and Agency/Shop Staff.Serve as the primary point of contact for team support and issue resolution, maintainingclose relationships with members.Lead regional trainings, participate in hiring, and oversee scheduling based on globalstandards.Manage the BA tool and data collection, while defining individual development plans.Define and monitor SMART objectives and KPIs in alignment with management.Gather market insights through the team and communicate findings.Ensure Sales Force presence and coaching in the market.Collaborate with Regional Marketing Ops to implement effective outlet coverage.Effectively monitor and manage relevant budgets.

Coordinate salesforce team activities to enhance customer retention efforts.Collect and analyze customer data for insights and forecasting analysis.Coordinate Customer Service teams during company mergers to ensure smoothtransitions.Implement strategies to optimize customer retention and satisfaction.Collaborate with cross-functional teams to address customer needs effectively.Monitor and evaluate customer retention metrics to identify areas for improvement.Develop and execute initiatives to enhance customer loyalty and reduce churn.Provide support and guidance to sales and customer service teams to achieveretention goals.

Athens, Attiki, Greece

Drive sales, retention, and customer satisfaction through proactive prospecting andrelationship-building.Analyze metrics to identify trends and collaborate on targeted initiatives forimprovement.Maintain accurate records and stay updated on industry trends and competitor offerings.Exceed sales targets,

Athens, Attiki, Greece

Manage all aspects of VIP business groups visiting Greece for international conventions,including arrival arrangements, daily itineraries, and on-site needs.Report directly to the agency's CEO, ensuring seamless coordination and satisfaction forVIP travelers throughout their stay.

Athens, Attiki, Greece

Direct a team of 20 drivers during the Athens 2004 Olympics, ensuring safe and punctualtransportation for middle management production GE/NBC employees to and from NBCFieldshop HQ.Oversee scheduling and daily operations of the ground transportation fleet, maintainingtargets and reporting directly to the GE/NBC Ground Transportation Director.

Master'S Degree, Marketing

Technical Seminars: * SAS Marketing Analytics * Nielsen Retail Measurement

Bachelor'S Degree, Marketing

Marketing and Communication