• Responsible to develop decision support tools that increase safety, passenger convenience and efficiency of Operations by taking advantage of the real time data flows• Heads the daily Ops Meeting, monitors Operations KPIs and drives performance improvement projects from concept generation to implementation• Participates in the optimization of aircraft & crew assignment using analytical methods and data.• Participates in the optimization of all processes within Operations by using OR methods. • Designs Fuel Conservation Project reports and analyzes Fuel Efficiency• Represents Aegean Airlines externally to all Operations Research related matters.Accomplishments:- Member of specialized operations team and Advanced Analytics Team (3A)- Teaching group member for Root Cause Analysis workshops and recurrent trainings- Responsible for Digital Transformation Project

• Plans, executes and tracks all departmental projects• Analyzes and monitors on time performance of network (KPIs), crew stats, aircraft utilization and e-reports through respective software and apps (i.e. PowerBI, AIMS)• Analyzes Safety Performance Indicators (SPIs) and performs Root Cause Analysis• Designs and conducts training sessions/workshops• Investigates performance deficiencies and provide reports to stakeholders• Communicates Flight Crew Notices to Flight Crews and amending the operations manuals

• Conducting techno-economic assessments and meeting customer expectations• Supervising construction operations, negotiating and closing sales by agreeing terms and conditionsAccomplishments:- Large construction projects such as ports, hospitals, schools and football courts

• Performing ad hoc analyses to drill deeper in business issues and working on complex projects• Monitoring sales data in order to help management's business decisionsAccomplishments:Member of "Customer Journey" team :• Analyzing data for customers• Helping to shape and drive company's activity with insightful analysis.• Discovering growth opportunities and exploring customer trends

• Creation of high-level reports and daily follow-up of portfolio modifications/trends• Communication of analysis' findings, within the companyAccomplishments:- Design of Anytime Cyprus daily reporting- Design dashboards and reports for 3-month policies and "Buy the Mile (new products)

• Support the design, implementation and validation of operational business reports• Sales forecasting and participation in Strategic Business Planning• Create analytical reports and sales presentations supporting various departmental requirements• Manage ad-hoc reporting requests by sales managementAccomplishments:- Participation in Strategic Business Planning- Re-design reporting- Creation of Boost sales calculator- Member of Customer Engagement Value team : • Analyzing customers' data • Discovering growth opportunities • Exploring customer trends

• Searching for new clients who could benefit from products in a designated region• Travelling to visit potential clients• Establishing new, and maintaining existing, relationships with customers• Managing and interpreting customer requirements• Negotiating and closing sales by agreeing terms and conditions