Stephen Rawlings Email & Phone Number

Hull, England, United Kingdom

Hull, E Riding Of Yorkshire, United Kingdom

Hull, United Kingdom

Hull, United Kingdom

Hull, United Kingdom

• Successfully managed a team of 9-14 FTE’s.• First point of contact for clients; Warner Music, Sony Music, Channel 4, Fremantle Media.• Attendance at nationwide meetings to review customer accounts.• To supervise all resource requirement within the team• To train and continuously develop all teams members to ensure a proficient and multi-skilled workforce• To monitor and improve processes and procedures • To maximise cash collection of key account customers and to… Show more • Successfully managed a team of 9-14 FTE’s.• First point of contact for clients; Warner Music, Sony Music, Channel 4, Fremantle Media.• Attendance at nationwide meetings to review customer accounts.• To supervise all resource requirement within the team• To train and continuously develop all teams members to ensure a proficient and multi-skilled workforce• To monitor and improve processes and procedures • To maximise cash collection of key account customers and to minimise the level of outstanding debt • To communicate held orders to key a/c customers within agreed timescales• To achieve targets and objectives as set by my line manager, often within very strict deadlines• To play a role in achieving the agreed departmental targets e.g. in respect of overdue debt, cash collection, unallocated cash and debit note deductions. Show less

Leading a team on debt collections agents, working our companies portfolio of accounts that included: Vodafone, 1&1 Internet.