Strecker Peterson Email & Phone Number

Remote

Plan, research, author, and edit documentation tasks for the internal development teams and the process improvement organization. Meet with software development teams to develop internal user guides. Meet with process improvement consultants and teams to create process improvement documents and policies. Edited content created by peers.As a member of the Knowledge Management team, provide Confluence administration and write/edit, and administer intranet pages.

Arlington Va

Plan, research, author, and edit documentation tasks for the Mastercard Track Business Payment Service platform. Meet with individual contributing software development teams to develop a Quick Start Guides, a Product Guides, and an Onboarding and Registration Guides. Author documentation using IXIASOFT to generate a structured authoring methodology (DITA) maps and topics to be published in a central product documentation hub.Coordinated and assisted in localization of a backlog of 300+ announcements. Worked with localization vendor to localize and publish announcement documentation into five languages.

Arlington, Va

Developed product knowledge management strategy across Epsilon Digital Marketing products. Oversees dissemination of all product end-user technical content. Sets standards and processes for knowledge content creation and maintenance. Identifies techniques and best practices to facilitate knowledge transfer. Evaluates all areas of product knowledge management for effectiveness and efficiency. Serves as relationship manager with key departments within Epsilon to ensure critical knowledge is effectively captured and disseminated to support product use and consults and proposes relevant solutions for internal/external knowledge consumers. Acts as an agent of change, proactively anticipating situations requiring collaboration, negotiation, and change management. Evaluates tools used to deliver product documentation content

Planned, researched, authored, and edited documentation deliverables for three product lines. Designed and updated online Help templates to correspond with updated applications. Defined and monitored deliverable schedules in conjunction with Project Management. Collaborated with engineering teams and Product Management in developing strategic information design plans and product library definitions. Defined standard documentation process to be used by peers in the Documentation Department – defined writing and editing procedures, processes, and checklists that department members used when writing project documentation. Developed content templates, project style sheets, department style guide, self-edit checklist, and peer-edit checklist. Coordinated translation of documentation deliverables with third-party vendor. Researched and vetted localization vendors and assisted upper management in vendor selection. Created localization workflow documents defining localization steps, localization tracking spreadsheets, and checklists. Mentored team members in developing their skills ensuring that departmental “best practices” were implemented. Edited team deliverables and provided constructive reviews and comments. Co-authored and edited Epsilon’s 2014 Society for Technical Communication (STC) presentation proceedings paper, Building a COE: From Traditional Documentation to Wikis; panelist in the Epsilon Publication Department’s presentation at the 2014 STC Summit.

Planned, researched, authored, and edited standard suite of document content for product lines. Assisted in documentation localization effort. Met with individual contributing software development teams to develop a documentation plan to incorporate documentation needs into a cohesive integrated documentation library. Prototyped use of new software tools, XMetaL and Documentum Webtop, to produce both online Help and print documents in a structured authoring methodology.

Authored and updated customer relationship management product documentation set. Developed Word and FrameMaker templates used in generating documentation library collateral. Authored the Technical Communication Department style guide and style sheet. Co-authored TMA Resources Best Practices for a Documentation Library and Publication Processes and Procedures outlining TMA Resources documentation library plan and publication process.

Assigned to the Patent and Trademark Office contract. Responsible for the presentation, accuracy, and clarity of life-cycle documentation for numerous task orders.