Strecker Peterson Email & Phone Number

Remote

Plan, research, author, and edit documentation tasks for the internal development teams and the process improvement organization. Meet with software development teams to develop internal user guides. Meet with process improvement consultants and teams to create process improvement documents and policies. Edited content created by peers.As a member of the.

Arlington VA

Plan, research, author, and edit documentation tasks for the Mastercard Track Business Payment Service platform. Meet with individual contributing software development teams to develop a Quick Start Guides, a Product Guides, and an Onboarding and Registration Guides. Author documentation using IXIASOFT to generate a structured authoring methodology (DITA).

Arlington, VA

Developed product knowledge management strategy across Epsilon Digital Marketing products. Oversees dissemination of all product end-user technical content. Sets standards and processes for knowledge content creation and maintenance. Identifies techniques and best practices to facilitate knowledge transfer. Evaluates all areas of product knowledge.

Planned, researched, authored, and edited documentation deliverables for three product lines. Designed and updated online Help templates to correspond with updated applications. Defined and monitored deliverable schedules in conjunction with Project Management. Collaborated with engineering teams and Product Management in developing strategic information.

Planned, researched, authored, and edited standard suite of document content for product lines. Assisted in documentation localization effort. Met with individual contributing software development teams to develop a documentation plan to incorporate documentation needs into a cohesive integrated documentation library. Prototyped use of new software tools.

Authored and updated customer relationship management product documentation set. Developed Word and FrameMaker templates used in generating documentation library collateral. Authored the Technical Communication Department style guide and style sheet. Co-authored TMA Resources Best Practices for a Documentation Library and Publication Processes and.

Assigned to the Patent and Trademark Office contract. Responsible for the presentation, accuracy, and clarity of life-cycle documentation for numerous task orders.