Senior engineer for globally distributed private cloud operations serving global support engineers and customers while excelling in wire-to-service knowledge from core services (storage, network, compute) to multi-layer application delivery of VMware products and services (vSphere ESXi, NSX for Datacenter, vCenter Server, Cloud Director)- Lead the Cloud team to ensure execution of maintenance and enhancements to existing environments located in the North America, Europe and Asia / Pacific.- Validated and developed network and storage architecture for hyper-converged compute clusters and expansions, while maintaining traditional storage, compute, and networking clusters.- Developed and designed an NSX migration path from NSX for vSphere to NSX-T Datacenter for on-premises cloud environment.- Developed operational standards and policies for datacenter operations, IP address management, and capacity planning by deploying a diverse squite of purchased and open-source solutions and services.

A primary engineer for VMware Platfom Services Controllers, vCenter Single Sign-On, and VMware Certificate Authority issue investigation and resolution.Often a "go-to" resource for SSL certificate, high availability, and vCenter Single Sign-On related issues.Never afraid to assist and mentor a peer on unfamiliar issues. Skilled in finding and understanding engineering specific details regarding a product or solution and adapting the content for customers and partners.

Core Knowledge Experience engineer for developing vSphere 6.0 product release videos.Excelled in developing, improving and validating Knowledge Base articles and content.Developed lab environments for Beta, RTM, and GA releases of VMware products and solutions to share and use with team members. This produced environments in which solutions could be validated and approved for publish externally to VMware customers and partners.

Excelled in case management and customer satisfaction.Was a strong "go-to" resource for new employees regarding technical and procedural best practices and issue remediation.Primary engineer for new product version releases required deep technical troubleshooting, engineering engagement and escalation management.

Core On-Call engineer for Wide Area and Local Area Network outage investigation and resolution.Positive team player for WAN/LAN implementation and maintenance. Documented and developed action plans and procedures.Developed a partnership between central district administration and school administration regarding Information Technology standards while maintaining an advocacy for school specific needs and requirements.

Provided on site support for primary and some secondary school building.Maintained and developed positive partnerships with school leadership and staff while ensuring both district and school IT requirements were met.