Simon Trickett Email & Phone Number

London, England, United Kingdom

• Responsible for the delivery of global partnership service integrations across a multi sourced service chain ensuring that the services provided by partners both internal and external are functioning as expected.
• Escalation point on Global accounts, working with the Incident Management team to drive incident and problem resolution.
• Accountable for directing and coordinating IT resources to deliver a high quality service
• Responsible for managing and developing positive relationships at multiple levels across the value chain
• Responsible for financial management of Global Accounts with full responsibility for P&L and new business growth within the global account.
• Responsible for maintaining and developing relationships with key suppliers, setting performance standards and leading the resolution of raised service issues.

• Responsible for overall CSS service delivery to Philips Global account. Covering the delivery of SAP, Non-SAP (Application/DB/MW), DPS(Appcom), Cloud and classic services. Responsibilities include:
• Matrix management of global, geographically diverse delivery resources ensuring KPI’s and SLA’s.
• Working with Service Delivery Manager(s) to ensure financial targets are met and service is delivered per forecast.
• Working closely with other EMEA delivery organisations to ensure processes are implemented and followed in accordance with central.
• Financial control and delivery to yearly financial targets.
• Setting Global delivery strategy across all delivery segments.Key Achivements

• Responsible for the overall operational performance of Application Operations as part of an overall delivery to T-Systems customers including the compentencies of Middleware and Database.Responsibilities included:
• Planning, implementing and operating Service Chain capability to deliver all Operational Services Application Operations – including but not limited to Internal “Point-of-Production” nearshore/offshore capacity.
• Ensuring all Operational Services meet agreed criteria of performance accountable to the Technical Service Management function to support all OLAs, KPI’s and contractual SLA’s.
• Total Cost of Delivery for the Application Operations including all internal and external costs contributing to the cost of delivering operational services to all customers.Key Achievements:
• Successfully implemented outsourcing strategy for Application Operations in 6 months saving £5 Million per year in delivery costs.
• Turned a failing Application Operational delivery to green SLA’s across disciplines within 3 months of being in post (met all SLA’s/KPI’s for period in charge)

UK

• Integrated Solution Delivery provided a range of services to the wider NHS Programme comprising, but not limited to:
• Product Engineering
• Release Management
• Application Support
• DeploymentUtilising services & processes from within the wider NHS Programme. These include:
• Infrastructure Services

Bachelor Of Science (Bsc), Computer Science

Hnd, Business & Finance